Senior Manager Visual Excellence Training
- Shanghai
- Permanent
- Full-time
- Provide strategic support for visual merchandising training programs, empowering offline channels through a professional training system to drive business growth and brand excellence.
- Conduct in-depth analysis of offline channel learning needs, accurately identify gaps through gap analysis, and integrate global resources with local practices to innovatively develop highly adaptable training content, methodologies, and tools, including:
- Collaborate with global teams to introduce cutting-edge retail training solutions
- Partner with subject matter experts to develop locally tailored courses
- Select and restructure third-party courses and Train-the-Trainer (TTT) programs
- Deliver high-quality new content training through pilot and demo sessions, continuously iterate existing programs, and optimize teaching materials, methods, and processes to ensure training outcomes are both forward-looking and actionable.
- Establish an end-to-end quality supervision mechanism for learning outputs, standardize training methodologies and materials, and ensure content rigor and execution consistency.
- Leverage retail and training KPIs to systematically track and evaluate training effectiveness, forming a closed-loop management model of “needs-implementation-feedback-optimization.”
- Lead training and tool development projects based on frontline business needs, precisely manage external vendors and budget resources, and ensure professional and cost-effective solutions.
- Strengthen the capability building of the excellence team, establish an internal best practice sharing mechanism, promote knowledge retention and cultural inheritance, and build a learning organization ecosystem.
- Consumer Satisfaction / Net Promoter Score
- Category growth
- Traffic and conversion rate
- UPT (Units Per Transaction)
- ATV (Average Transaction Value)
- Sales per square meter
- University degree or higher
- Minimum 10 years of experience in training & development, learning, or related fields
- Retail industry experience preferred
- Strong organizational and project management skills
- Excellent communication and interpersonal skills
- Leadership ability
- Customer-oriented mindset
- Team player
- Ability to multitask and perform under pressure
- Fluent in English and Mandarin
- Proficient in Microsoft Office products