
Senior Manager Visual Excellence Training
- Shanghai
- Permanent
- Full-time
Accept ClosePress Tab to Move to Skip to Content LinkSearch by KeywordSearch by LocationSearch by KeywordSearch by LocationLoading...Team:LocationType:Grade:Create Alert×Select how often (in days) to receive an alert:StartPlease wait...Senior Manager Visual Excellence TrainingSenior Manager Visual Excellence TrainingArea: Country/ Cluster ChinaDepartment: Consumer Experience TeamDirector Reporting Line: Director VM Excellence & TrainingIndirect/Secondary Reporting Line: -Location: ShanghaiGSMS Grade: M3Number of Personnel Managed: -Cost Center/Budget and/or Revenue Responsibility: -Purpose & Overall Relevance for the Organization:Architect and lead a comprehensive visual merchandising curriculum, crafting premium training materials and innovative tools that redefine industry standards.Refine and elevate existing programs through strategic enhancements, while orchestrating end-to-end content delivery with precision.Implementing robust evaluation frameworks, measure impact and drive continuous improvement - all tailored to empower offline channels with cutting-edge learning solutions.Key Responsibilities:Strategic Empowerment and Business Enhancement
- Provide strategic support for visual merchandising training programs, empowering offline channels through a professional training system to drive business growth and brand excellence.
- Conduct in-depth analysis of offline channel learning needs, accurately identify gaps through gap analysis, and integrate global resources with local practices to innovatively develop highly adaptable training content, methodologies, and tools, including:
- Collaborate with global teams to introduce cutting-edge retail training solutions
- Partner with subject matter experts to develop locally tailored courses
- Select and restructure third-party courses and Train-the-Trainer (TTT) programs
- Deliver high-quality new content training through pilot and demo sessions, continuously iterate existing programs, and optimize teaching materials, methods, and processes to ensure training outcomes are both forward-looking and actionable.
- Establish an end-to-end quality supervision mechanism for learning outputs, standardize training methodologies and materials, and ensure content rigor and execution consistency.
- Leverage retail and training KPIs to systematically track and evaluate training effectiveness, forming a closed-loop management model of “needs-implementation-feedback-optimization.”
- Lead training and tool development projects based on frontline business needs, precisely manage external vendors and budget resources, and ensure professional and cost-effective solutions.
- Strengthen the capability building of the excellence team, establish an internal best practice sharing mechanism, promote knowledge retention and cultural inheritance, and build a learning organization ecosystem.
- Consumer Satisfaction / Net Promoter Score
- Category growth
- Traffic and conversion rate
- UPT (Units Per Transaction)
- ATV (Average Transaction Value)
- Sales per square meter
- University degree or higher
- Minimum 10 years of experience in training & development, learning, or related fields
- Retail industry experience preferred
- Strong organizational and project management skills
- Excellent communication and interpersonal skills
- Leadership ability
- Customer-oriented mindset
- Team player
- Ability to multitask and perform under pressure
- Fluent in English and Mandarin
- Proficient in Microsoft Office products
- COURAGE: Speak up when you see an opportunity; step up when you see a need..
- OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
- INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
- TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
- INTEGRITY: Play by the rules. Hold yourself and others accountable to our company's standards.
- RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.