Account Manager

Beijing
Permanent
Full-time

1 day ago

Purpose: Drive overall customer success aligned to the Cytiva strategy and goals leveraging all of the Cytiva account team. Owns the overall customer relationship across the account. Primary contact between the company and customers and grows the business through an understanding of the market, an awareness and familiarity with the needs of customer, and knowledge of the product portfolio.Accountabilities:

Account Manager owns the customer relationship and accounts representing the entire Cytiva portfolio.
Develop and manage dealers to serve customer and achieve target.
Work cross-functionally across Cytiva Operating Companies to develop solutions and offerings to enable your assigned customer’s success across their workflows.
Builds a strategic plan in their assigned accounts to partner with Cytiva colleagues and distribution partners to develop and implement annual account plans in Academic, (translational) Applied Markets and R&D labs across the Life Sciences industry to grow Cytiva business
Achieve the quarterly and yearly operating plan within a defined territory while driving customer satisfaction and customer retention.
Be accountable for timely and accurate forecasting of pipeline & sales using our SFDC.
Proactively build a strong technical understanding of our products and our customer’s applications in particular the priority workflows and portfolios.
Take the lead on contract and pricing negotiation in addition to complex and strategic deal development at assigned accounts. Assist in proposal preparation and presentation to customers.
Possess a “hunting” mindset to lead generate and develop new account.
Pro-actively search for new opportunities & follow up the ones being generated by our marketing team. Lead them to success directly or supporting other Cytiva teams.
Work closely with our modality&application teams to bring the best solution & that accelerate our customers success

Critical competencies for success based on Danaher’s Core Value Behaviors:

Customer Focus: Delivers customer-centric solutions to meet current and anticipated needs.
Plan to Action: Prioritizes options and translates intentions into plans and sustainable outcomes.
Growth: Seizes opportunities to preserve the core and contribute to growing the business.
Integrity: Demonstrates moral and ethical principles and does the right thing despite pressure, even when no one is watching.
Strategic Thinking: Seeks, understands, and evaluates data in selecting the best options to pursue.
Capability: Develops self and team to meet career aspirations through achieving Danaher’s goals.

Skills:

Ability to quickly learn the entire Cytiva portfolio. A strong understanding of protein chromatography, cell culture and or filtration preferred.
Demonstrate sales skills as evidence by previous sales responsibilities and business planning.
Excellent oral and written communication skills.
Experienced in effectively using SFDC based tools .
Ability and motivation distribution partners.

Education and Experience:

Bachelor’s degree in Life Sciences field, ideally masters or PHD degree in biology, biochemistry, immunology, or molecular biology. Experience with magnetic beads or Next Generation Sequencing would be very appreciated. Ability to quickly learn the entire Cytiva portfolio
5 years commercial experience, preferably in the Life Sciences industry

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