SMB Lead

• Understand, support and drive SoftwareOne’s vision statement, sales objective and goals to ensure a consistent go to market strategy.
• Implement and follow the Inside Sales goals and roadmap, cascade tactics downstream
• Upscale and support growth of SoftwareOne China business.
• Manage and support customer backorders
• Support and set the Inside Sales Quarterly KPI metrics
• Allocate Accounts and BDM alignment across the Inside Sales representatives
• Manage team workload and productivity, set and delegate tasks where required
• Manage induction program for new starters, ensure individual to fully functional asap
• Manage and set the quarterly goals according to the company's vision
• Understand and support the full process of quote stage through to order stage through to customer invoice through to payment.
• Act as an escalation point of customer escalations and queries, if necessary escalate to appropriate managers
• Ensure an advanced level of software product and License program knowledge across the team
• Support vendor and Sales incentives, drive motivation and encourage performance to achieve results

• Excellent Leadership and organizational skills
• Proven leadership and ability to orchestrate resources and motivate teams
• Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals
• Understanding of customer expectations and drivers that influence customer behavior.
• Excellent communication & Presentation skills
• Sound decision making and organizational skills
• Ability to present complex information to a variety of audiences
• Proven experience leading teams, managing customer relationships
• Ability to develop and execute multiple priorities and approaches to meet objectives.
• Good interpersonal skills
• Identify and report all customer quality or compliance concerns immediately to the Quality Organization.

SoftwareOne