Oral KA Supply Chain Manager

NodeFlair

Shanghai
Permanent
Full-time

1 month ago
Apply easily

1. Key Responsibilities:Customer supply chain activities are planned and executed to improve NKA service levels at optimal costs

Monitors/ensures the execution and progress of the NKA Services planning
Set targets for Service Level per NKA customer (e.g., OTIF, CFR, invoice accuracy) to support commercial strategy and in line with supply chain budget
Creates, evaluates and optimizes NKA service policy (e.g., MOQ, delivery lead time and frequency), in order to minimize logistics costs, while maintaining or improving service requirements
Leverage NKA inventory, cooperate with logistics team to do stock transfer
Cooperate with business partners to ensure well billing reconciliation

On time resolution of customer complaints. Support continuous reduction in the number of complaints

Manages and follows-up customer complaints received by the business partners
Monitors and evaluates the resolution process, with involvement of relevant stakeholders

Collaborate with internal cross-functional team and external NKA customers to improve internal and external processes and procedures to improve customer satisfaction

Initiates, implements and embeds improvements to NKA services processes and procedures and supports trade promotion initiatives
Lead EtE QSC team on system improvement for NKA direct customers

Single point of contact with internal & external customers from China QSC team

Manages and facilitates communication with customers and between China supply chain and Key Accounts
Influence customer ordering behavior to support Sales team and drive efficiency in Warehousing and Transportation

Data analysis and provides insight in performance and enables stakeholders to make sound decisions

Provides clear and accurate information and reports on NKA Service performance, including but not limited to the weekly OTIF, products shelf life, damage goods, complaints of critical customers
Provide insight via data analysis for business decisions

Engage and motivate supply chain NKA group members and capability building

Effectively organizes and manages supply chain NKA training

2. Requirements:

Bachelor or above

8 years supply chain related working experience, of which, at least 4 years of direct management/connection of NKA Customers, who is familiar with NKA end-to-end supply chain process, preferably in FMCG industry

At least 2 years experience in actual operation with whole supply chain functions, e.g., planning, logistics, customer service, etc.
Good command of Mandarin and English, both spoken and written
Excellent interpersonal skills, customer service oriented, collaborative mindset, good problem-solving skill, analytical skills, enthusiasm and ability to work in a team as well as independently
Resilience: Being able to stay calm under stressful circumstances

NodeFlair