宾客服务中心主管/领班 Guest Service Center Supervisor/Captain
- Lingshui Li, Hainan
- Permanent
- Full-time
- Provideinput for Front Office Departmental Meetings and deputize in cases of absence
- Istrained to maintain accurate records.
- Performsall related duties and services as assigned by the Guest Service Manager
- Respondsto solve problems in the absence of Senior Management.
- Complieswith all departmental policies, as well as hotel rules, regulations andpolicies and ensures that all Guest Service Center Associate comply with thesame rules and regulations.
- Ensureproper grooming of associates.
- PromoteInter-hotel sales and in house facilities
- Directs,supervises and coordinates the activities in GSC department
- Developsand implement procedures for proper handling in and out going telephone calls,facsimile transmission, rental equipment, lease telephone lines and othertelecommunication services
- Investigatescomplaints regarding the Telecommunication services and the Operators andtechnicians, takes appropriate actions.
- Developsworking plans to carry out goals, compares actual achievements against goalperiodically, take necessary corrective actions
- Managesand monitors the operation of all equipment's, software, hardware and endureall units are working and installed properly
- Maintainsup to date list of all telecommunication equipment
- Monitorsthe performance of PABX/Voice Mail/Call Accounting software and maintainlogbook of equipment performance report
- Investigatesand reports software problem to Vendors, coordinates interface problem solvingwith the hotel System Manager
- Maintainssuitable record to process telephone calls in the billing system, and tomaintain record of the room status up to the Brand minimum standards
- Maintainsuser documentation, PABX system reports, telephone list, and numbering planleases agreement on rental lines, maintenance contract and local licenses
- PerformsPABX data-base programming and regular service change to control class ofservice on all telephone sets in the hotel.
- Good computer skills
- Train the trainer skills
- Good Interpersonal Skills
- Proficiency in Opera, POS, PABX systems,
- Good Leadership Skills
- Fluency in English
- Proficiency in Microsoft Office software: Word, Excel and PowerPoint, as a minimum
- Diplomaor Vocational Certificate in Hotel Administration, Hotel Management orequivalent
- 1 years experience infront office / guest services or related discipline including supervisory experience, or an equivalentcombination of education and experience.
最佳东方