宾客服务接待员（前台/宾客服务中心）Guest Services Agent (Front Desk/Guest Service Center)

• 工作地区：海南省陵水黎族自治县
• 招聘人数：11人
• 学 历：大专
• 工作经验：不限
• 提供食宿：不限
• 年龄要求：不限
• 计算机能力：不限
• 语言要求：不限
• 国际联号工作经历：优先
• 薪资待遇：3.2千-3.6千
• 职位有效期：2025-06-27至2025-09-25

• Greetsall guests at all times in a friendly and helpful manner and attempts to learnand use guest's name at every opportunity

• Registersand rooms all arrivals according to established procedures

• Maintainsintimate knowledge of departmental standards and procedures

• Performscheck in, check out and room change procedures and ensures all data are enteredcompletely into the hotel systems in accordance with reservation

• Maintainscashier float and ensures accurate daily report of all money received

• Casheshotel guest's travelers checks and assists with currency exchange

• Keepsabreast of all modifications to accounting policies and procedures

• Responsibleand attends to guest's request of using the service of safety box at all times

• Knowledgeableof all special promotion procedures, for programs such as; Seasonal Packages,Frequent Flyers Programs, and also Intercontinental Hotels Group Loyaltyprograms.

• Attendsto guest's complaints, inquiries and requests, referees problems tosupervisor/Assistant Manager if he/she unable to assist。

• Isfamiliar with other Intercontinental Hotels and Resorts so that guestindicating any next destination on the registration card can be “sold” anonward booking to another InterContinental Hotels

• Doeseverything possible to ensure that the guests depart the hotel with a positiveimpression of hotel service

• Performsthe audit balances and prepares all works for audit in an orderly fashion

• Whenon night shift, checks night report, prepare the morning report and prepare allnecessary forms for the guest arrival

• Maintainscomprehensive knowledge of standard reservation procedures including correctforms to use, how to read e-mail, messages, and how to interpret availabilitysources within the reservation systems.

• Maintainsexemplary deportment standards of behavior and appearance and attitude asexpected in a ICHG Brand

• Takespersonal interest and pride to ensure that the front desk work area is keptclean and in an orderly state already all times

• Endeavorsto maintain the high standards of the hotel with particular regard to the importanceof IHG Loyalty Program member and other VIP's and with reference to hotel andto be a health or safety hazard

• Communication skills are utilized a significant amountof time when interacting with others; demonstrated ability to interact withcustomers, employees and third parties that reflects highly on the hotel, thebrand and the Company.

• Able to read and write English

• Diploma or Vocational Certificate in Hotel Administration, HotelManagement or equivalent

• 6 months experience in guest service or customerservice, or an equivalent combination of education and experience.

• Processall incoming and outgoing calls accurately and courteously

• Recordsand controls accurately wake up calls

• Assistsguests with international calls and directory queries

• Callsguests by name whenever possible

• Handlesguests needs or requests and reports complaints to the Guest Service CenterSupervisor

• Reporton logbook daily

• Billcall costs

• Awareof local telephone listings and frequently dialed numbers

• Strictlyabides by standards policies and procedures governing cases of emergency suchas fire, bomb scare and other critical situations

• Advisesdefects on switchboard equipment to Supervisor

• Maintainsa clean work environment

• Attendsto all guest queries and requests promptly

• Deliverguest item on guest require.

• Maintainsdetailed knowledge of the Hotel's fire, life and safety system

• Maintainsdetailed knowledge on the Emergency Response Team and workings of the GeustService Center in this regard

• MaintainHotel Information.

• Maintainsup-to-date knowledge of all hotel and area events and activities so that guestswill receive accurate and prompt information when requested.

• Greetsguests with a cheerful and pleasant voice using guests' names at least thriceduring conversations.

• Helpsto identify process problems and deficient areas in the hotel and suggestssolutions for permanent fixes.

• Befamiliar with all F&B venue menus and specials, including seasonal changesand special promotions.

• Communicationskills are utilized a significant amount of time when interacting with others; demonstrated ability to interact withcustomers, employees and third parties that reflects highly on the hotel, thebrand and the Company.

• Ableto read and write English

• Diploma or Vocational Certificate in Hotel Administration, HotelManagement or equivalent

• 6months experience in guest service or customer service, or an equivalentcombination of education and experience.

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