Description:1. To ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically.2. Ensures that the Rooms activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.3.Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.4.Maximises employee productivity through the use of multi-skill, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.5.Ensures that each revenues generating department (e.g. Rooms, Telephone, and Guest Laundry) is operated in line with maximising revenues and profit through up-selling, pricing activities and proper yield management, while delivering on the brand promise.Qualifications:1. Ideally with a university degree or diploma in Hospitality or Tourism management.2. Minimum 2 years work experience as Director of Rooms, or Front Office Manager in larger operation.3. Good problem solving, administrative and interpersonal skills are a must.