Digital Product Manager

Shanghai
Permanent
Full-time

23 days ago

Job descriptionDigital Business Services (DBS)Our GCIO organisation plays a critical role for the bank. This team partners with the businesses to build the platforms, systems, and products that our customers use every day. We keep people's money and data safe, and are at the forefront of driving innovation for our businesses, customers, and colleagues.We are currently seeking an experienced professional to join our team.In this role, you will:We are seeking an experienced and forward-thinking Digital Product Manager (AI/GenAI) to drive the design, planning, and delivery of next-generation AI infrastructure and applications in a leading banking environment.Reporting to Head of GBA & Regulatory Engagement in HBCN, you will collaborate closely with AI engineering, data science, IT operations, and business innovation teams to define and evolve a robust, scalable AI product ecosystem that supports both foundational models and intelligent business applications.Overall Accountabilities· Lead end-to-end product lifecycle for one or more AI-related products: AI infrastructure, heterogeneous compute optimization, AI middleware, or AI Agent platforms.· Translate business and technical needs into scalable, secure, and compliant AI product solutions aligned with banking regulatory requirements.· Own product strategy, roadmap, and delivery timelines across internal stakeholders and external vendors.· Ensure technical feasibility and operational reliability of AI product features, particularly in performance-critical banking use cases.· Act as a thought leader in the integration of large language models (LLMs), AI compute orchestration, and AI-driven automation.· Proactively engage with customers to gather feedback and drive continuous product improvements to meet evolving customer needs.What you'll do:· Develop product vision and roadmap for AI infrastructure components, such as compute resource management, model training platforms, and AI Ops toolchains.· Define requirements and oversee the development of AI middleware for model deployment, inference pipelines, and agent orchestration.· Collaborate with engineering teams on implementing scalable and secure AI agent frameworks tailored to banking scenarios (e.g., smart assistants, task agents).· Work with data and AI governance teams to ensure compliance with data privacy, cybersecurity, and model auditability requirements.· Evaluate and manage partnerships with external AI vendors, cloud providers, and LLM providers for joint solution delivery.· Collect feedback from internal business users and continuously refine the product features to meet evolving needs.RequirementsTo be successful in the role, you should meet the following requirements:Education

Bachelor's degree (or above) in computer science, Information Technology, or a related field. An MBA or equivalent business qualification is a plus.

Experience

8+ years of product management or technology strategy experience, preferably in banking, fintech, or enterprise AI domains.
Proven track record in managing complex technical products from concept to delivery, with a strong understanding on AI infrastructure or platform products.
Hands-on experience with one or more of the following: AI compute resource scheduling, AI model lifecycle management, AI Ops, or agent frameworks.
Experience in working with cross-functional teams including engineering, compliance, risk, and business stakeholders.
Familiarity with regulatory and security considerations in financial services. AI deployment is a strong plus.

Technical Skill

Solid understanding on large language models and how they are deployed and optimized in production environments.
Knowledge of AI compute optimization tools and orchestration platforms
Experience with AI agent development or orchestration frameworks (e.g., LangChain, OpenAgent, AutoGen).
Understanding of DevOps/MLOps best practices and AI model observability.

Capable to conduct comprehensive pros & cons analysis between on-premises and cloud-based AI infrastructureLanguage

Fluency in English and Mandarin Chinese (written and spoken) is required.

Cultural Fit

Understand Chinese business environment and familiar with cross-location, multiculture collaboration in an international organization.

Preferred Qualification

Familiarity with Chinese financial regulators (e.g. NFRA, PBoC, CFETS) and their technology-related requirements.
Proven success in leading large-scale digital transformation projects in the banking sector.
Strong project management skills, particularly in business project management, with experience overseeing cross-functional initiatives that align technology strategy with business outcomes.

You'll achieve more when you join HSBC.
www.hsbc.com.cn/careersHSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. /TZIssued by HSBC Bank (China) Company Limited

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