China Ecommerce Coordinator
2 OPEN CHINA ECOMMERCE
- Shanghai
- Permanent
- Full-time
We are looking for a hands‑on E‑commerce Coordinator to join our Shanghai office. In this role, you will help drive growth and operational excellence across leading e‑commerce platforms (TMALL, JD, Douyin, RED), working closely with cross‑functional teams and external partners. You will play a key part in executing channel strategies, optimizing performance, and supporting our activities in China’s dynamic digital landscape. This is a full-time, office-based position with regular travel to Weihai.Tasks
- Channel planning & coordination: Co‑create and update store business plans per channel; monitor KPIs (GMV, ROI, conversion, retention) and drive corrective actions.
- Marketplace operations (TMALL/JD): Manage listings/merchandising, promo calendars (e.g., 11.11/618), pricing, stock coordination, and customer experience; liaise with TP partners/platform contacts.
- Social & live commerce (Douyin/RED): Coordinate content calendars, creator/KOL briefs, live‑stream scripts and metrics, and post‑live optimization with anchors/agency partners.
- Paid performance alignment: Partner with the paid media team/agency on always‑on and peak campaigns; track and improve CAC/ROI and attribution across channels.
- Continuous operations improvement: Identify bottlenecks (delivery times, conversion, customer satisfaction) and coordinate fixes with Shanghai/Weihai teams and logistics.
- External collaboration & BD support: Maintain productive relationships with platforms and agencies; support business development meetings and proposals with realistic forecasts and channel strategies; represent the company at relevant events when needed.
- Reporting & governance: Build clear weekly/monthly reports on KPIs, insights, and next actions.
- 2–5 years of hands‑on experience in China e‑commerce/marketplaces, ideally covering TMALL/JD and Douyin/RED.
- Experience coordinating across Operations, Paid Advertising, Customer Service, and Live‑Streaming teams.
- Strong analytical skills and spreadsheet proficiency (GMV, ROI, conversion, promo performance).
- Communication skills to work cross‑functionally and with external platforms/agencies in Shanghai.
- Languages:Native/Fluent Chinese and professional English required; Spanish is a plus.
- A proactive, results‑driven mindset with a bias for execution and ownership.
- Make a tangible impact on our China e‑commerce roadmap across marketplaces and social commerce.
- Work closely with senior leadership and cross‑functional teams; develop skills in performance, live commerce, and platform partnerships.
- Office‑based in Shanghai, with monthly travel to Weihai as needed to keep operations and collaboration tight.
- Competitive compensation and clear KPIs to recognize high performance.
We invite you to apply for the E‑commerce Coordinator position and become part of our team in Shanghai. If your experience matches what we’re looking for, we’d love to hear from you!What to expect:
After you submit your application and CV, our team will review your profile carefully. Shortlisted candidates will be contacted for an initial interview to discuss your background and fit for the role. The selection process may include a second interview and a practical case or skills assessment related to e‑commerce operations. We aim to keep the process clear and respectful of your time, and we’ll keep you informed at every stage.We look forward to your application and to discovering how you can contribute to our projects at 2 Open China!2 OPEN CHINA ECOMMERCE2 Open is the leading China ecommerce team. We help to sell online in China.Online marketing (google, baidu, weibo, wechat, xiaohongshu, douyin) Ecommerce business development (taobao, tmall, kaola, amazon, jd) Business intelligence.DO YOU WANT TO JOIN US?What makes 2 Open different is the amount of opportunities it may lead you to. 2 Open brings you a rich experience with top clients that are highly demanding global players. These challenges will help you to grow while you enjoy and, as a result, you strengthen your skills.SEND US YOUR CV. We look for top Talent both in Madrid and in Weihai or Shanghai: -- Digital marketing consultants -- Sales and Business Development -- Interns (both in Madrid and in Weihai or Shanghai)