Strategic Account Manager - Home and Commercial

Shanghai
Permanent
Full-time

2 months ago

Employment Status: RegularTime Type: Full timeBUILDING A WORLD CLASS TEAM STARTS WITH YOUAt the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.Job Summary:Serves as the primary customer contact in the development of CSA Group accounts, as assigned and create new opportunities within those established accounts. Ensures continued growth of CSA Group services by managing a group of large accounts and customers. Coordinates CSA Group activities and contacts for customers – ensures that we provide ‘one face’ to our customers. Provides an outline for strategic planning around customer needs and service enhancements. Develops account strategies and forecast sales opportunities. Implements and executes strategic plans to attain corporate objectives. Communicates activities, strategies and progress with management and key CSA Group personnel. Plans, prioritizes and organizes all sales related activities to ensure timely and effective execution.Principal Duties &Responsibilities

Initiates the sales process, providing preliminary and ongoing information to existing clients
Manages the sales process by promptly responding to all inquiries and visits with clients as necessary to present information regarding CSA Group services
Prioritizes work assignments and follow-up responses to client inquiries and proposals
Manages the relationships with clients, identifying growth opportunities within the assigned accounts, and develops the strategy to secure new business and communicates effectively with Operations for a seamless approach
Prepares cost proposals of services for clients, using applicable questionnaires and worksheets
Maintains accurate and complete client files, including the input of new/existing client information into the shared sales database
Identifies and communicates opportunities and competitive trends
Develops ongoing business relationships and networks with clients and industry related groups
Provides written and verbal reports including sales reports, expense reports, customer visit reports, and customer presentations in a timely matter as required
Works remotely as required
Prolonged periods sitting at a workstation
Sitting, standing or walking for long periods of time at tradeshows and conferences
Visual strain associated with prolonged use of video display monitors
Sometimes deals with difficult clients and/or staff
Frequent unexpected deadlines and shifting of priorities
Must be willing to travel as much as 50% of time and on weekends as required
Valid driver’s license and proof of auto insurance

Preferred Education & Experience

Bachelor's Degree and 6 or more years Sales experience or equivalent industry experience
Prior experiences with sales CRM tracking software a plus
Proven ability to consistently exceed sales goals
Proven experience dealing with large organizations at senior level
Create clear, effective and professional written communication and presentations
Ability to create, prepare and execute complex business strategies while organizing multiple projects and job responsibilities
Ability to proactively resolve complex problems, and through effective internal collaboration build outstanding client relationships with customers at all levels in the organization
Organized and independent
Proven ability of confidentiality in previous positions
Strong initiative and ability to develop new customer contacts
Able to maintain positive contacts within the organization to exchange, explain and interpret information or ideas and follow-up on client requests
Strong organization and time management skills
Creativity and project management skills to plan for projects, events and conferences
High level of initiative and motivation to meet or exceed targeted goals with minimal supervision
Computer proficiency in Word, Excel, PowerPoint and CRM database applications
Ability to prepare cost proposals promptly to meet customers’ needs

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at if you require accommodation in the interview process.

CSA Group

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