Customer Quality Manager

• Coordinate customer issue‘s Daily management cadence, to drive problem solving.
• Regular Tracking Meetings: Organize and lead regular meetings with customers to review quality topics and the status of open 8D reports.
• Immediate Response: Coordinate containment actions in the event of a quality issue.
• Develop and implement customer quality scorecard / KPIs to drive performance baseline and improvement on an ongoing basis.
• On-Site Quality Reviews: Conduct regular on-site meetings with customers and product end-users to address quality topics and potential quality issues.
• Customer Visits and Audits: Coordinate quality-related customer visits to factories and/or internal/external audits.
• Effectively engage with your leadership and the broader organization to support a customer-focused culture.
• Account executive relationship management – Responsible for frequent updates to key partners across the business. Must create and communicate progress in a way that builds confidence and demonstrates continued progress towards an elite Quality organization.
• Critical Thinking Skills: Maintain credibility by promptly resolving quality issues.
• Data-Driven Communication: Use statistical tools and legitimate data-driven evidence to ensure effective customer communication on quality issues.

• Bachelor’s degree in engineering, Quality Management, or a related field.
• Professionals with at least 10+ years of experience in customer quality, operations, supplier management, business optimization and/or project management.
• Strong experience in a matured manufacturing environment with solid quality principles.
• Ability to develop and maintain professional relationships across a matrixed, multi-cultural organization to collaborate for results.
• Communication Skills: Strong communicator with attentive, empathic listening skills.
• Negotiation Skills: Strong negotiation competences to manage demanding situations with opposing opinions.
• An innovative, creative, broad-thinker, well-organized in managing numerous competing priorities, and can manage adverse situations.
• An elevated level of self-motivation, sense of urgency, and assertiveness with the ability to make meaningful decisions with minimal supervision.
• Familiar with 8D, A3 problem solving tools.
• Ability to travel 10~25%.

Johnson Controls