Senior Key Account Manager

MOOV

  • Shanghai
  • Permanent
  • Full-time
  • 3 hours ago
  • Apply easily
As a Senior Key Account Manager, you will be responsible for managing strategic key accounts while leading a small team of account managers.This role combines hands-on account ownership with team leadership, ensuring strong customer relationships, consistent performance, and long-term business growth. You will coordinate cross-functional teams, drive customer-centric strategies, and foster a culture of commercial excellence.Your responsibilitiesTeam leadership & development
  • Lead, coach, and develop a team of account managers to achieve both team and individual targets
  • Conduct regular performance reviews and identify development opportunities
  • Establish and promote best practices and standardized account management approaches
Customer relationship management
  • Take full ownership of key accounts, acting as the main point of contact for both commercial and operational topics
  • Coordinate internal stakeholders to ensure smooth execution and high service quality
  • Monitor performance against KPIs and proactively address risks to customer satisfaction
  • Build long-term partnerships, prioritizing sustainable growth over short-term gains
  • Act as the voice of the customer within the organization
Communication & stakeholder management
  • Build and maintain strong relationships with key decision-makers
  • Lead customer communication, including regular meetings and business reviews
  • Manage commercial discussions and negotiations based on aligned internal strategies
  • Ensure clear and proactive communication across internal teams (Operations, Shipping Agency, Business Development, IT, Finance)
Value-based selling
  • Develop tailored logistics solutions based on customer needs
  • Prepare quotations and proposals in line with agreed pricing frameworks
  • Identify growth opportunities and proactively expand business within key accounts
Project & performance management
  • Ensure proper tracking of activities, reporting, and collaboration through relevant tools
  • Maintain and update SOPs based on client requirements and internal changes
  • Establish regular reporting structures to monitor performance and support data-driven decisions
  • Support accounts receivable processes in collaboration with Finance
  • Coordinate internal and external meetings to drive continuous improvement
You are
  • Bachelor's degree or above
  • 8-10 years of experience in key account management or similar roles within logistics/ocean freight, including 3-5 years of team management experience
  • Strong knowledge of logistics solutions (ocean freight, air, rail, trucking, warehousing, 4PL)
  • Fluent in German and English with strong communication skills
  • Customer-oriented, proactive, and solution-driven
  • Strong in stakeholder management and cross-functional collaboration
  • Confident in negotiation and presentation at senior levels
  • Analytical, with the ability to translate data into actionable insights
  • Comfortable working in a fast-paced, international environment
  • Proficient in MS Office (especially Excel and PowerPoint)
We offer
  • A key commercial role with both strategic and operational impact
  • Opportunity to lead and develop a team
  • Exposure to international clients and complex supply chain solutions
  • A dynamic, fast-paced, and collaborative working environment
  • Strong ownership and room for initiative
How to applyPlease send your CV to [ta.cn@moovlogistics.com]. We look forward to hearing from you.

The Benelux Chamber of Commerce in China