Senior Manager, China Retail Technology

Shanghai
Permanent
Full-time

1 month ago

Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work! We're a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work - and to each other. Because learning from the people here means we're learning from the best. Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar. The Retail Technology Team is looking for a dynamic, energetic, and technical Senior Manager to lead a China-focused Retail experience development team. In this role, you will define a strategy, hire a multidisciplinary team, and lead this team to rapidly design, build, test, and iterate customer-facing experiences in Apple Retail Stores. You will cultivate a culture of rapid learning, iteration, and innovation. You will work cross-functionally with partners across Apple and Retail, including Product, Engineering, Field, Operations, Engagement, Marketing, and others. You'll lead in a variety of ways - energy, action, expertise, relationships, and collaboration with the goal of building the greatest Retail experiences on earth for our customers.DescriptionAs Senior Manager of Retail Technology Innovation in China, you will be the focal point of architecting and building the technology for customer-facing experiences, that bring Apple's brand to life in Retail Stores. Partnering across the organization and broader Apple, you'll develop a strategy to best showcase Apple's products, software, and services while pushing the boundaries of what is possible. -Define technical requirements and develop concepts using a variety of design tools, including scenarios, sketches, storyboards, user flows, wireframes, motion studies, mock-ups, and prototypes -Hire and build and lead a dynamic regional team aligned with the strategic plan -Identify and activate opportunities to enhance customer experiences across a complex business landscape -Develop clear measurement criteria to define and evaluate success -Stay informed on emerging technologies and customer research to identify innovative interaction patterns -Lead with a customer-first mindset, using insights and research to drive decisions and improvementsMinimum Qualifications

10+ years of hardware/ software engineering and/or product management experience related to consumer products and/or Retail
7+ years experience directly managing and mentoring a team responsible for the delivery of technology initiatives, and software and hardware systems
Technical understanding and hands-on experience with Native App development, “Super App” design and architecture, back-end systems, and content management systems
Expertise leading complex, cross-functional initiatives involving multiple technology systems and platforms
Hands-on experience in Agile Software Development and rapid iteration/ prototyping
Demonstrated deep understanding of the customer-facing technology landscape in China, and approaches necessary for success

Preferred Qualifications

Skilled navigating fast-paced, dynamic environments with a balance of strategic vision and hands-on execution
Exceptional communication and influence skills, with the ability to drive clarity and alignment across all levels
Proven experience creating and managing product roadmaps supporting operational and business goals
Skilled in developing requirements for engineering and design teams, and guiding solution delivery through every phase

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