Assistant Director of Catering

Hangzhou, Zhejiang
Permanent
Full-time

1 month ago

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:About the role

To drive catering & conference business.
To assist catering sales team to provide consistence catering & conference services.

What you will doTo conduct all business practices according to Four Seasons corporate policy.Adhere to Four Seasons Core and Culture standards and to achieve / exceed Guest.Satisfaction Surveys Goals.Respond in accordance to Sales & Marketing core standards at all stages of the sales process.Assist Director of Catering and Conference Services in execution of shared vision and direction in People, Product & Profit.Responsibility for achievement of total Events Sales budget and profitability and individual assigned goal, if any.Develop creative and attractive menu presentations for potential clients.Coordinate the sales effort between sales department and catering to ensure proper utilization of function space to yield maximum revenues.Negotiate with clients and achieve maximum revenue/profit potential while satisfying client needs.Supervise the execution of banquet events.Finalize all bookings maximizing all revenue/ profit potential while satisfying client needs.Keep Director of Catering & Conference Service promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.Review all banquet event orders and daily and weekly banquet sheets to ensure accuracy in content as well as spelling.Shared responsibility with Director of Catering and Conference Services in daily management of team in administrative, operational and sales directions.Shared responsibility in leading team in product development, marketing strategies, sales initiatives, and awareness of competition.Involvement in periodic department staff reviews and performance appraisals.Representation of department in hotel weekly and monthly meetings and to head departmental sales or operational meetings where necessary.Initiate team spirit, motivating subordinates in support of department goals, in sales and operations. Interdepartmental relations to be professional not compromising customer satisfaction, revenue, profitability, or associate morale of department / Hotel.To be a role model through sales leadership by example and to be ready to mentor.Empower team members to better facilitate decision making in relation to department and company goals.Lead department Guest Satisfaction. Engage is post-event follow-up such as seeking feedback, conducting post-mortem, asking for future business or referrals.What you bringBachelor’s Degree.Min.6 –7 years’ experience in hotel Conference sales.Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand, and the Company.Problem solving, reasoning, motivating, organizational and training abilities.Proficient in the use of Microsoft Office.Good bilingual writing skills.What we offer:

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Schedule & Hours:40

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