Analyst (Data Operation / Client Operation)

Shanghai
Permanent
Full-time

1 month ago

Job DescriptionActs as the liaison between the clients, commercials, and various operational teams. This role advises, suggests, and discusses solutions with the internal and external clients in terms of NielsenIQ Products for all operational matters, without sales activities, as well as builds operational trust in the data and its quality. This role is a client-facing role. * Responsible for the efficient layout of the databases, including the submission of proactive suggestions to the client to simplify the databases and to speed up the processes.

Might be dedicated to the sort set of clients (less complex) within a specific industry group and maintain a strong relationship with them.
Advises, suggests and discusses solutions with the client and commercial team in regard to client requirements, and plays an “interface role” between client, commercial teams and operations.
Acts as the advocate or support of clients to constantly improve our technical solutions and processes in order to meet our competitive position as market leader.
Ensure direct communication with the client (face to face, phone, mail), especially in case of escalations.
Builds market knowledge locally to ensure capability of consulting clients proactively on industry trends and recommend data improvements.
Generates status reports for client projects and supervises the performance in regard to the expectations.
Keep track of contractual obligations in relation to quality and prioritizes workload / escalates accordingly to mitigate potential penalty risks.
Coordination of technical specifications directly with the client.
Build strong network and Nielsen image at client side to support NPS score.

Qualifications

Strong technical understanding of the operations production platforms and capabilities to secure the necessary translation of client requirements into a technical specification
Good understanding of the local FMCG industry
Good relationship management skills to effectively liaise with commercial, clients and various operational teams
Well-developed analytical skills and very good attention to details
Proactive attitude in recommending suitable solutions, demonstrates a “Can-Do” & results-oriented attitude
Ability to work effectively in a team to achieve goals together
Problem solving skills
Time management skills
Strong communication, both verbal and written, easiness in presenting complex operational topics in a simple way
Good Excel knowledge is a must

Additional InformationOur Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ's AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.About NIQNIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: | | |Our commitment to Diversity, Equity, and InclusionAt NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the

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