Master Data Analyst
Carrier View all jobs
- Pudong, Shanghai
- Permanent
- Full-time
The role focuses on operational excellence, thriving for best-in-class Master Data quality. To achieve this, skills and experience in shared services and/or MDM services are needed. For the Business Partners (Vendors/Customers) data domain, he/she supports the delivery of agreed service levels, applying the mandatory controls & compliance rules.
He/She operates in a highly complex systems landscape and within a matrix organization. System complexity includes at least 100+ ERP instances, plus several other enterprise-level systems, supported by multiple service providers.Role Purpose:Being part of an enthusiastic and dynamic team, your responsibilities include:Responsible for executing activities done by the MDM Operations team within all capabilities provided, i.e. Master Data maintenance processes, controls, SLAs, point of contact for MDM CoE and business, issue solving (root cause analysis), process performance monitoringMaintaining Master Data following the data quality, controls and compliance rules and regulationsAdhering to SLAs and report/escalate exceptions to Operations domain LeadNotifying the business users on the status of requests (e.g. rejected requests and reason)Conduct issue root cause analyses and IT touchpoint for system issues fixesSupport monitoring of MDM services performance and MDM end-to-end processes timelinesSupports MDM Operations management and collaborate with the MDM CoE for new service introduction. This includes taking part into projects testing phases, producing SOPs and training materialsSupporting the data archiving and/or de-activation process with checks for open transactions and/or use in other systemsSupporting monthly operations sample auditing and its reportingSupporting MDM field auditsKeeping MDM Operations documentation up to date (e.g. SOP, training materials, …)When applicable, responsible for data entry into information systemsResponsible to respond to business for additional information on completeness and accuracy of master data requests, including process to follow and update on request statusGood communication and teamwork within and across organizational boundariesSupport MDM Operations Lead and Domain Lead with process standardization and optimization to drive down total cost to serve and enhance customer satisfaction through continuous improvementsCustomer service mind-set with excellent customer service skillsAbility to build working relationships and foster communication with internal customers within and across organizational and geographic boundariesMinimum Requirements:Bachelor levelJapanese skill (reading, writing and speaking)Minimum 2-3 years’ experience in a shared service centerWorking experience supporting MDM operational processes preferredExperience in implementation of MDM in a Shared Services environment preferredExperience in interfacing with business operational customers and ITExperience in root cause analysisExperience in MDM application systems as key user (preferably SAP and SAP MDG)Experience in continuous improvements preferredExperience in Ariba preferredExperience in complex IT system environments as userExperience in complex business environments with multiple stakeholders, including service providers for both IT as organizational/processcapabilitiesKeeps deadlines and produces high quality outputManage dialogue with support functions and key stakeholdersGood communicatorPartner for issue management/escalationInternational mind-set – sensible to cultural differencesCarrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.