This role requires a forward-thinking leader who can align service strategies with business goals, enhance customer experience, and drive operational excellence in the daily management. The incumbent shall need work on the close coordination with commercial director on the salesforce implementation in China and figure out the strategical roadmap for the synergy on the CSR for different product lines 1. Develop and implement customer service strategies that support the integration of diverse product lines. Collaborate with cross-functional teams (e.g., product, sales, operations) to ensure seamless service delivery and customer satisfaction. Manager Customer service team and the related KPI for the team, Monotor customer service team's daily job. Prepare and Closely tracking the ROP FCST each weekly, each month, each quarter and each year Develop and implement standardized working instructions for each business and for the whole team, set up appropriate back up plan 1. Bachelor degree
