Manager/ Staff Specialist Customer Quality_0104
- Shanghai
- Permanent
- Full-time
In your new role you will:
- Manage customer complaints (Product Quality)
- Manage and coordination for customer audit / quality visit
- Manage customer inquiry (product quality related) /quality interface relationship
- Support for quality contract (i.e. QAA) with customers
- Support design-in projects at major customers (PPAP)
- Support quality improvement activity with customers
- Develop strategy for customer quality and service improvement
- Quality marketing/training to customers
- Manage customer satisfaction improvement program
- Lead/support customer quality team on critical complaint handling
- Coach/support GC QM on package Reliability related inquiry
- Be SME for GC QM on package reliability
You are best equipped for this task if you have:
- Bachelor Degree above in Engineering
- 6-10 years' experience in Semiconductor industry and Quality
- 2+ years' experience as Customer Quality Management
- BE/FE process knowledge; Quality control methodology; 8D problem solving; Quality system know-how; Quality audit experience
- Know-how on automotive and power application is preferred
- Ability to work independently and under pressure
- Good skill in speaking / writing in English
- Good communication skills
- Good problem solving and risk assessment skills
sunny.wang@infineon.cn#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.
We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
for more information about Diversity & Inclusion at Infineon.