Customer Quality Engineer

Shanghai
Permanent
Full-time

15 days ago

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to: Quality Manager__At ABB, we help important industries outrun - leaner and cleaner.Every person here makes that happen. By rethinking, rewiring, and improving, we combine the world’s best minds and technologies to elevate performance to a whole new level.Your Role and ResponsibilitiesEnsure the professional resolution of post-sales customer complaints/disputes/requests, in coordination with Sales, Operation, and other internal and/or external teams.Perform prompt/professional response/communication with customer within target time line all through the case resolution. Escalate timely to avoid issue pending somewhere without progressing.For each complaint take lead on RCA analysis with cross function support and provide professional 8D report or statements to customer after case close.Bring customer voice to internal organization to raise awareness of customer centric quality culture. Improve customer satisfaction by dealing with customer complaint and request in an efficient/professional way.What it takes to Run what runs the world

A Bachelor's degree in mechanical/electrical engineering or related, in a 5+ years of experience in industrial organizations within quality or technology functions.

Solid experiences in customer quality management will be preferred

Excellent communication skill

Gook knowledge onto quality tools

Fluent in Chinese and English with strong written and verbal communication skills

What’s in it for you?We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.BenefitsABB offers a full range of benefits to help you thrive at work and beyond.More about usThe Large Motors and Generators Division offers a comprehensive product portfolio of large AC motors and generators. The Division’s induction, synchronous and special design motors and synchronous generators power critical applications across industry, infrastructure and marine transportation. Combining the best available materials with superior technology, the large motors and generators are designed to operate efficiently and reliably, even for challenging processes or applications and to have low life cycle costs.Call to ActionJoin us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit to learn more about the impact of our solutions across the globe.

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