Retail Training AM - MNC Retail Brand
- Shanghai
- Permanent
- Full-time
- Develop and deliver global and local training programs and tools especially for service and selling skills.
- Support the local team in identifying training needs and creating and implementing measurable training programs and tools to match with the growing business of LCGC.
- Own the selling skill part of LCGC retail training matrix, develop or purchase related training courses depends on training budget.
- Facilitate sales or service related training courses independently, evaluate training results, provide training report for line manager of trainees.
- Evaluate and revise the existing training programs regularly to ensure the content meets the local need.
- Provide new product selling skill training material, provide standard communication format.
- Visit stores regularly, observe and provide coaching where necessary.
- Support partner stores and multi-brand retailers, and their trainers in training store staff and providing them access to appropriate Leica training tools.
- Assist Retail Training Manager to manage or execute sales or service related projects.
- Work with Leica Watch Manager, provide training support on watch training.
- Work in partnership with the local Akademie, HR, Marketing, and other functions to ensure alignment on training programs.
- Collaborate with regional and global teams for networking and sharing of knowledge and experience on service and selling skills.
- College or University Education is required
- A proven track record of training experience in a customer service-oriented luxury or consumer electronics retail environment
- Excellent verbal and written communication skills including English at a business level
- Ability to deliver effective training programs
- Know how in coaching and project management skills
- Great interpersonal skills and ability to build relationships at all levels
- Strong organizational and time management skills
- Experienced user of MS Office, Internet, Social media apps
- Photography knowledge is a plus
- Hardworking and be passionate
- Competitive annual salary
- Performance-based bonus of up to 20% annually.
- Generous holiday leave entitlements.
- Opportunities for professional development within the retail sector.
- A collaborative and supportive work environment in Shanghai.