Shangri-La Qiantan, ShanghaiCOMPANY INTRODUCTIONLocated in Shanghai New Bund International Business District, Shangri-La Qiantan, Shanghai is within walking distance of the New Bund Center and the New Bund Taikoo Li. It is also conveniently located near the sports, leisure, business, retail, international school, healthcare facilities and residential area in Qiantan.Leveraging on the developmental plans of Shanghai New Bund International Business District, the new Shangri-La hotel will be an ideal venue for meetings and events, plus offer the places for both a relaxed stay and inspirational experiences for locals and travelers alike.We are looking for Service Manager - Duty Manager, we rely on you to:
Ensure smooth operation on a daily basis
Enhance overall guest experience during their stay
Supervise and direct the front desk team
Ensure all colleagues are kept up-to-date with hotel products and services
Monitor all arrivals and departures from a guest experience perspective
We are looking for someone who:
Takes pride in being a hotelier
Is a self-starter
Is a friendly, helpful and trustworthy leader
Fully understands room operations
Fully understands front desk operations
Communicates and writes with fluency in English (as well as the local language) due to the needs of servicing international and local guests.
Has experience in the same capacity, preferably in a luxury hotel
Preferably comes from a hotel management-related education background
Has strong interpersonal skills
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