Gives prompt efficient and courteous servicesto guests, members, and visitors. 为客人,会员和参观者提供及时有效率和礼貌的服务。 When possible, quickly acts on complaints ofguests' timely relay all oth…
·Ensure that inquiries and requests are correctly faced with courtesy and efficiency at all times. ·Perform check-in, check-out or room change procedures. ·Exchange foreign exc…
· Efficiency of check in/check out process, accuracy in retrieval of guest data and billing 保证客人入住及离店手续的效率性,同时保证客人信息与账目的准确性。 · Honesty to all accounting procedures is adhered t…
·Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity. ·Registers and rooms all arrivals according to e…
1.Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity. 随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。 2.Registers an…
1.Enhances guest recognition at all times byaddressing guests by name and interacting with them on a professional level. 任何时候都要以客人的名字称呼客人, 用专业的水平和客人交流。2.Always offers an alternativ…
In accordance with the luggage service procedures and requirements, provide luggage handling services for arriving and departing guests, and keep records of each transportation sit…
Reporting directly to the ReceptionManager, the Reception Supervisor is directly responsible for handlingtelephone inquiries, guest arrivals and the subsequent input into the compu…
· Co-ordinate all arrivals and departures, monitoring waiting times, always keeping every guest informed and ensuring that they are as comfortable as possible. Meet and greet VIP g…
1. As a representative of Senior Management, Duty Manager will be called upon to deal with guest problems and/or complaints. In dealing with these situations, the Duty Manager must…
3. To ensure that all refused business is recorded and reported to the guest service manager 把不能处理的事情记录下来并且汇报给宾客服务经理。 4. To ensure a high level of customer service is consisten…
The Front Office Supervisor is primarilyresponsible for supervising all the Receptionists while they are on shift,ensuring all tasks are completed on a daily basis and that the shi…
1. As a representative of Senior Management, Duty Manager will be called upon to deal with guest problems and/or complaints. In dealing with these situations, the Duty Manager must…
The Duty Manager is responsible for the security control of all hotel key's rent whilst on duty. 在当班时,值班经理根据安全需要负责控制整个酒店的钥匙借用。 Responsible for security checks of the entire hot…