Check the shift record, understand the transfer of the last shift, and responsible for handling. 2. 熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动。 Be familiar with the booking infor…
1. Performs check in, check out and room change procedures and ensuresall data are entered completely into the hotel systems in accordance withreservation 履行入住、退房和换房手续,并确保所有资料都按照…