Customer Portfolio Manager CPM Hybrid
- Shenzhen, Guangdong
- Permanent
- Full-time
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).Job DescriptionRoles and Responsibilities
- Function as the primary contact point of assigned customers and be responsible for the contracts execution and customer management, establish and maintain contact to provide on-going technical and business supports, assure timely resolution of customer issues and be responsible for customer satisfaction by coordinating internal GEV organization;
- Respond to customer inquiry and participate in commercial discussions with customer, assist in sales campaigns for new and extra work proposals development and contracts negotiation;
- Manage the shipment of new and repaired parts and oversee the performance of field services for the success of scheduled maintenance, manage new unit warranty and coordinate CM&U project implementation of assigned contract equipment;
- Manage billing, review invoices and collect cash in a timely manner in accordance with the assigned contracts, conduct financial pacing/cost classification properly;
- Develop and implement business operations plans to achieve contract profitability & work scoping, implement Operation & Fulfillment Five (5) Metrics and assist in the establishment of productivity goals by contract;
- Manage the operation review process, critical field service system (OFS and PGS Portal) and profitability metrics for assigned contracts;
- Robust outage Event planning and act as SPOC (Single Point of Contact)
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
- Within 12 months of role assignment Initial certification requires of training, final exam and review by the certification board must be met.
- You are expected to maintain certification status for this role through ongoing training as detailed by the certification board and a recertification process every 24 months
- Bachelor degree in Business/ Engineering or equivalent experience in power generation industry
- 5-10 years of power generation experience is required.
- Heavy duty gas turbines and controls system experience is advantage.
- Advanced experience in the Services & Customer Service Management: Excellent communication, presentation, interpersonal skills.
- Affluent knowledge of commercial, finance, legal and related regulations and law.
- Proficiency in English and in computer application skills.
- Self-drive and ability to work under high pressure and time constraint.
- Ability to work multiple projects simultaneously and effectively in a cross-functional team.
- Strong oral and written communication skills.
- Strong interpersonal and leadership skills.
- Logical thinking and emotion control skills.
- Demonstrated ability to analyze and resolve problems.
- Demonstrated ability to lead programs/projects.
- Ability to document, plan, market, and execute programs.