To provide a consistent room and bathroom product, and service adjacent areas to meet Raffles standards for cleanliness and presentation为了提供全球统一的房间和卫浴产品，以达到莱佛士集团的清洁标准并将这一标准展现在客人面前。KEY ROLES & RESPONSIBILITIES重要职责· Manage and supervise all tasks of his/her staff· 管理和监督客房服务员的各项工作。· Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures· 确保所有客用区域根据正确的标准和程序进行清洁。· Supervise public areas· 监督公共区域。· Ensure that guest supplies are replenished· 确保客用品是充足整齐的。· Ensure guests' requests are promptly and courteously met· 确保客人的要求及时有礼貌的满足· Report damage or malfunction in hotel rooms using P.M.S system· 使用PMS系统报告酒店房间内设施设备的损坏或故障。· Maintain equipment in proper state of cleanliness and repair· 保证清洁设备的清洁和能够正常运转。· Maintain a section floor report· 保持和所负责楼层服务员的联系。· Conduct daily briefings with staff at floor level· 每天为所负责楼层的服务员开班前会。· Conduct regular room checklists· 按照规定对房间进行检查并记录。· Report unusual behavior/activities on floors to Assistant Housekeeping Manager· 发现可疑的人或事件立刻和助理管家报告。· Record room status in allocated section accurately· 准确的记录所负责楼层的房态。· Comply with hotel's health, safety and hygiene policies· 在健康，安全，仪表仪容方面达到酒店标准。· Attend meetings and training sessions as required· 按照酒店和部门的规定参加会议和培训。· Fully understand the difference in guest levels (VIP) and in room categories· 能够区分VIP的等级和客房的类别。PERSONAL ATTRIBUTES个人特质· Good reading, writing and oral proficiency in English· 良好的英语读写和口语能力。· Must be well presented and professionally groomed at all times· 在任何时候都要做到最好的自我展现和专业的打扮。· Strong interpersonal skills and attention to detail· 良好的人际沟通技巧和对细节的关注。QUALIFICATIONS职位资历· Degree from School for Tourism & Hotel Management· 旅游或酒店管理学院学士学位EXPERIENCE工作经验· Minimum 3 years experience in a similar capacity in the hospitality industry