Laundry Supervisor

Hilton

Hangzhou, Zhejiang
Permanent
Full-time

1 month ago

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.The Laundry Supervisor directs and supervises team members on all operations in the department. He / she reports necessary machine repairs, supplies used or required, variations in water temperature, maintains schedules and trains new team members in line with Hilton and the hotel policies and procedures.What will I be doing?As the Laundry Supervisor, you will be responsible for performing the following tasks to the highest standards:

Responsible for the operation of the Laundry department during your shift.

Inspect entire area on productive methods and procedures used.

Assist guests with urgent laundry requests.

Ensure that all guests’ items are treated carefully to minimize any damages.

Thorough and up-to-date knowledge on operating all equipment for laundry operations.

Apply for laundry goods and ensure chemicals etc. are used properly, and in correct quantities, to avoid accidents and to keep costs low and quality high.

Maintain quality control for in-house linen and uniforms.

Report promptly faulty equipment to the Laundry Manager and / or Engineering department.

Ensure guest laundry charges are posted correctly and promptly.

Confer with assistants and supervisors on production and personnel problems.

Train team members according to established procedures, disseminate information and assignments, conduct training meetings to discuss problems and future plans.

Establish records for production standards and training techniques.

Carry out any other reasonable duties and responsibilities as assigned.

Adhere by the hotel’s policies and procedures, Hilton code of business conduct and the hotel’s team member handbook, security and emergency policies and procedures.

The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?A Laundry Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

High School Degree.

At least 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.

Good communication, organizational and coordination skills.

Strong team player.

Able to maintain excellent relations with team members.

Able to work under physical and mental pressure.

Knowledgeable of all areas in the laundry operation such as washing, spotting, starching, dry-cleaning, pressing and laundry machine operation.

Understand clothing materials and how to handle them.

Computer literacy preferred.

What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton

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