Laundry Manager

• Provides guest services and in-house service as leadership in the Housekeeping Department in accordance with the objectives, performance and quality standards established by Four Seasons Hotel & Resorts and the Hotel.

• To have complete knowledge of Four Seasons’ Quality Standards, Service Standards and Group Specifications
• To have complete knowledge of Four Seasons’ Programs e.g. Guest History
• To have complete knowledge of Four Seasons’ standards operating policies and procedures

• Makes Guest delighted and retention is the primary focus of all job function
• Leads the respective sections’ colleague in the efforts to ensure guest was delighted
• Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures

• Maintains and enforces all quality and service standards and procedures for Housekeeping Services
• Makes gust delighted, including internal customers, the primary focus of all duties
• 例如：

• :检查顾客衣物的所有部分,确保没有缺扣,如 果有缺,要补上

• :确保制服整洁给顾客以美感

• Spot checks the phone log book to ensure the quick and correct handling of guest requests
• Analyzes and solves any recurring problems that arise
• Notes, collects and actions on any guest’ preferences

• Update guest history remarks (Opera system) for any guest complain or comments, to make sure delighted service presentation upon next arrival
• Opera系统），以便其日后再次入住时，得到喜出望外的服务
• Offers all possible assistance to guests at all times

• Prepares annual budget for the Laundry Department

• Prepares laundry revenue per occupied room figures

• Prepares laundry expenses per occupied room figures

• Prepares annual Capex for needed equipment replacements and upgrades

• Monthly Forecast

• Prepares monthly forecasts, and maintains accurate revenue and expense figures to ensure correct forecasting

• Monitors and controls all Departmental expenses

• Prepares, check and signs all invoices and requisitions

• Signs all Purchase Orders

• Controls use of all chemicals and supplies to limit wastage

• Ensures that equipment is always in proper working condition

• Develops and oversees preventive maintenance program together with the Engineer Department

• Regularly inspects all machines and equipment

• Countersigns all work orders and inspection reports.

• Ensures items are processed in accordance to Four Seasons standards and requirements

• Communicates Four Seasons standards to staff

• Conducts daily quality inspections of all types of finished work

• Rooms housework

• F&B housework

• Staff uniforms

• Guest Laundry & Valet

• Checks linen in guest rooms and F&B outlets

• Ensures washing formulas are followed

• Establish washing formulas

• Communicates formulas to staff

• Random checks correct compliance and chemical dosages

• Reviews work cycles and procedures

• Reviews work and service cycles to ensure correct flow of work

• Sets and maintains service standards

• Clearly describes standards

• Constantly compares staff performance to standards

• Leads the team

• Practices upfront, hands on, visible leadership

• Leads by example and by doing as well as by instructing and showing

• Motivates employees

• Provides positive and constant feedback and reinforcement

• Listens effectively

• Seeks out employees concerns and offers assistance

• Recognizes staff birthdays and special occasions

• Coaches, counsels & disciplines employees

• Records and notes employee actions that required follow-up

• Prepares for and conducts required sessions with employees

• Determines the sections’ priorities, sets goals and follows up

• Prepares and follows action plans

• Orders priorities correctly

• Prepares daily “To Do” list

• 培训

• Conducts orientation and induction for new employees
• Prepares for and conducts new employee orientation.
• Conducts skills training.
• Conducts employee training and re-training
• Continually coaches and provides training assistance to staff.
• Observes staff performances, notes areas that require improvement, and recommends training.
• Analyzes training needs

• Practices safe working habits
• Handles all equipment in a proper manner
• Practices accident prevention measures
• Reports any unsafe equipment or situations to the Service Leader
• Maintains the cleanliness of the Laundry
• Follows all daily, weekly and monthly cleaning schedules
• ,周和月清洁计划
• Follows all procedures for opening and closing the department
• Follows directions of Service Leader for any special cleaning projects
• Maintains good personal hygiene and grooming
• Reports to work clean and well groomed

• Is personally committed to Four Seasons’ culture

• Communicates the Four Seasons’ culture to all staff

• Knows, understands and is committed to the principles of Four Seasons culture

• Is guided by the Four Seasons culture in all contact with guest and other staff
• ,以四季文化为指导原则

• All information should be in confidential.

• Performs other duties as may be required by management from time to time.

• Set up good relationship with all the department of the hotel, and keep smooth working

• Assist Security to identify any suspect and report to Security to make sure guest’s safe.
• Performs all duties in a manner that is environmentally responsible:
• Reduces waste of supplies and paper and other materials
• Conserves water and electricity
• Recycles glass, cans and paper when possible

• Complete 12 years’ school education
• 12年义务教育

• Minimum 5 years’ International class Hotel working experience
• 5年国际品牌酒店的工作经验

• Good Communications skills

• Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working.

Four Seasons Hotels