Manager Retail Training East

Shanghai
Permanent
Full-time

13 days ago

Manager Retail Training MWArea: ChinaDepartment: China Retail AcademicDirect Reporting Line: Senior Manager Retail TrainingIndirect/secondary reporting line: -Subsidiary/country: GCALocation: ShanghaiGSMS Grade: M4Number of Personnel Managed: -Cost Center/Budget and/or Revenue Responsibility: -PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION:Support franchise business achievement and people development, with a clear focus on MW 2.0 project training and large-scale rollout in east region, while undertaking full scope of regional retail training responsibilities.KEY RESPONSIBILITIES:

Act as the East Region MW training contact window; participate in project kick-off meetings and review meetings across East all-in branches to align progress and achievement
Collect training needs and key findings from East MW all-in branches, provide actionable improvement suggestions, and drive continuous project iteration and optimization
Conduct regular meetings with East MW key stakeholders to communicate regional implementation progress, risks and required support
Act as the Subject Matter Expert (SME) for MW, participate in the development and customization of MW training content, and conduct Train-the-Trainer (TTT) sessions for MW OPS team to ensure consistent training quality across the region
Participate in regular training content development, including basic training, seasonal product training and other project-based training
Deliver training session to retail staff to ensure they are qualified in product knowledge, service /selling skill, store operate and store management
Deliver coaching in store level to sharpen the skill
Regularly visit and evaluate the in-shop training implementation of each store
Set up yearly and monthly regional training plan base on national training calendar
Tracking in-shop training delivery with regional training team quantitatively and qualitatively
Maintain training record and work out training report on regular basis
Undertake relevant training administration work

KPI:

Training Hours
Training/coaching quality base on internal measurements i.e. Homerun Satisfaction Rate
Retail KPIs e.g. CR, UPT
On-time delivery of projects

KNOWLEDGE, SKILLS AND ABILITIES:

Experience in retail training, project landing, or franchise management
Strong project coordination and cross-team communication
Ability to summarize insights and drive process optimization
Detail-oriented, proactive, and able to work under expansion pressure
Skilled in training delivery, coaching, and store evaluation

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:

Bachelor’s Degree
5+ years in retail training, retail operations, or project implementation
Passion for sports is a plus
Good English reading/writing; fluent Mandarin
Excellent PPT/Excel skills
Any certificate of Training will be a plus

Adidas

Apply Now