RCC Business Planning & Comms Manager - Retail Customer Care

Shanghai
Permanent
Full-time

1 month ago

At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only come about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire-and that by focusing on the smallest of details, we can make a big impact with our customers. We have an open position within Retail Customer Care (RCC) for an enthusiastic, motivated, and hands-on professional to partner with leadership in driving strategic business planning and communications for the organization. This includes supporting the planning, development, and implementation of strategies across all facets of business operations, guided by a robust, consistent, and clear communication approach aligned with our organizational goals. Part strategy, part creative, and part media, this role sits at the intersection of business and people, ideas and communications-partnering with key stakeholders to provide strategic rigor that strengthens both operational excellence and our culture and values. This role is suitable for individuals who are energetic, enterprising, and thrive in a fast-paced, dynamic, and evolving environment. Strong bilingual proficiency in both English and the local language is essential, as the role involves close collaboration with stakeholders across the APAC region.DescriptionResponsibilities include, but are not limited to: - Plan and support the Site Leader in driving RCC strategies focused on operational excellence, talent development, innovation, inclusion and diversity, and more. - Execute cadence and management system for RCC strategic activities, and help coordinate business operations in collaboration with relevant stakeholders. - Support Site Leader and APAC Business Planner in planning and coordinating leadership site visits and key communication meetings, including contributing to agenda development. - Implement communication strategies that promote awareness and alignment around key organizational themes. This includes supporting the execution of leadership staff meetings, quarterly offsites, manager sessions, all-team meetings, and internal communications (e.g., websites, message boards, and emails). - Create platforms and engagement forums that enable leaders to connect with employees in fun and meaningful ways that reflect Apple's culture and values. - Contribute to delivering employee experiences that are thoughtfully designed-intentional, authentic, and aligned with Apple's values. - Develop best-in-class communication collateral aligned with corporate brand guidelines and Apple's design and style philosophy.Minimum Qualifications

Minimum of 3-5 years of experience as a Project Manager in a top-tier management consulting firm, or deep experience in an operations strategy role within the high-tech industry
Demonstrated ability to design communication strategies aligned with organizational goals and ensure flawless execution
Excellent planning, organizational, and implementation skills
Strong verbal and written communication skills
Proficiency in Keynote and photo/video editing applications
Bachelors degree or equivalent experience

Preferred Qualifications

Proven experience in shaping and implementing complex regional programs and initiatives, with the ability to drive and lead multiple implementation projects simultaneously
Strong problem-solving abilities
Exceptional attention to detail, with the ability to zoom in and out as needed
Demonstrated ability to work independently in areas of ambiguity
Proven ability to build strong relationships within cross-functional teams, with demonstrated success in managing complex international collaborations
Experience interacting with and influencing stakeholders at all levels of management
Ability to work within a flexible schedule and embrace change enthusiastically
High level of ethics, integrity, and trust
Experience in graphic design, desktop publishing, or web-based media such as newsletters, blogs, or websites is a plus

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