Scientist III, Field Applications

Thermo Fisher Scientific

Beijing
Permanent
Full-time

1 month ago

Job DescriptionThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, improving patient diagnostics and therapies or growing efficiency in their laboratories, we are here to support them. Our team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.Responsibilities:The Instrument Field Applications Scientist will provide scientific expertise, applications support and training to customers on Thermo Fisher Scientific’s Cell Analysis Instruments (CAI) through a variety of interfaces. This may include in-person, remote by various tools, phone and/or email communications.You will partner with sales reps in the field to identify customer opportunities, needs and requirements, drive business growth in Cell Analysis research areas. Be assistant for business growth target, by directly working with customers on selected portfolio focus, and also by facilitating sales generalists. Apply proven understanding of Professional, Consultative, and Strategic Selling skills to maintain existing business, develop incremental business in existing accounts.You also need to deliver product line specific post-sales related customer support activities and solve customer issues effectively, act as a trusted expert to our customers, thereby increasing customer satisfaction and loyalty and contributing to the overall success of the business.Pre-sales supporting and business development

Performs product and technical demonstrations in the field or lab.
Prepares and deliver presentations to customer on new products and services to promote adoption.
Proposes new insights for our instrument business development via new applications mining and discovery in market. Apply data sources to analyze and capitalize on territory opportunities with the greatest return on investment. Communicate key driven activities, trends, and changing customer development plans and priorities, which includes emerging customers.
Collect market dynamics information, customer’ s application trend and competition updates, connect with marketing, peer sales teams and other functions, to help to analyze impact, counter measures, either for short term and long term business strategy.
Attends technical training and scientific meetings to gain information on new trends, products and discoveries affecting our business.

Post-sales customer service

Provide technical and applications expertise in response to current customer inquiries; do general hardware and software trouble shooting.
Provides start-up applications training to new customers in their laboratories or CEC and demonstrates accurate operating procedures.
Plans and work together with our customers to help them develop new technical methods and explore new experimental approaches.
Assists KOL/KA relationship establishment through technical and application support.
Supports and participates in dealer/distributor product training; Prioritizes hands-on training for contracted dealers’ engineers or application specialists for better dealers’ service coverage.
Supports national or regional scientific conferences, user meeting, seminar, and other marketing activities.

Prefer Requirements/Qualifications:

PhD in a life-science related field required, such as Cell Biology, Immunology.
Ability to interact effectively with all levels of the organization.
Shows good judgment ant tact when dealing with internal and external customers.
Must possess strong understanding of customer challenges and solution development.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, tackle sophisticated scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.Apply today! http://jobs.thermofisher.comThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific

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