Project Logistics Customer Excellence Specialist

Shanghai
Contract
Full-time

1 month ago

ou will be part of our Customer Excellence team, adding your expertise + skills to the delivery of Customer + Operational Excellence.Your RoleYour primary objective will be to organize + supervise the transport of all orders, ensuring a high level of customer excellence. Your role is to provide helpful information, answering questions + responding to complaints while ensuring the profitability of orders, correct invoicing + data quality.You will do this by working with a variety of internal stakeholders while focusing on the following key objectives.Your Responsibilities

To make all suitable + relevant arrangements for shipment handling independently (not limited to heavy lift + oversized cargo) via air, sea, barge, charters etc. ensuring key performance indicators are met.
To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.
To ensure accurate + timely production of relevant documentation (including but not limited to import/export declarations, customs clearance, MES declarations).
To prepare spot quotations, data for tender documents + actively participate in commercial support.
To complete all tasks + administration relating to local services such as trucking, warehousing services including full hub operations, cargo surveys etc. where applicable.
To complete all required file administration including documentation, billing, + vendor invoices/ebills acknowledgement + weekly forwarding sub-ledger (FSL).
To take appropriate corrective action +/or notify relevant person + office to prevent a re-occurrence of customer complaints.
To report incidents + hazards as per the relevant working instructions.

Your Skills and Experiences

Your analytical + problem solving approach along with an ability to work under pressure + great time management will be key to your success in this role.
You have been selected for this role for your knowledge across our operations; because you possess the key attributes we are looking for.

Good Reasons to JoinWe are looking for individuals who have demonstrated skills in consultative selling in the supply chain solutions. In return, you will gain access to professional development opportunities and international exposure in a team-based environment. To find out why Kuehne+Nagel is the best place for a successful professional career, start a conversation with us and click apply today!

Kuehne+Nagel

Apply Now