Tasks Description - Assist in the development, coordination and performance of internal audit activities for Operations in accordance with the policies, procedures and annual risk based audit plan. - Implement quality check & auditing and identify performance gaps and root causes for business units to better manage their business performance. - Propose solution alternatives for agent coaching. - Partner with management team to identify areas for improvement. - Prepare regular audit reports and offer clear insights in work quality; Continually evaluate and develop audit/monitoring procedures to improve efficiency and effectiveness. - Perform other duties as requested by management.Qualifications Qualifications Training and Qualifications: - Bachelor or higher degree in finance, economics, business administration or engineering - Excellent English, both written and spoken - Demonstrated ability to deliver results to the appropriate quality and timeline metrics Technical Knowledge: - Working knowledge of quality check standards, methodology, procedures and techniques - Solid knowledge of business area, financial services knowledge and Collection knowledge is a plus - Solid knowledge about Microsoft Office applications including Excel, Word, Powerpoint Skills: - Ability to maintain required levels of confidentiality and objectivity per the audit profession - Ability to interact well with colleagues with excellent written/oral/presentation communication skills - Able to communicate audit results in a proper way and to align with stakeholders in adopting audit results - Highly developed analytical skills and attention to detail - Ability to take multi-tasks in an efficient and organized manner and be flexible to adapt to change - Ability to abstract information from multiple sources and input detailed/accurate information - Ability to work independently and in a team environment/atmosphere - Ability to drive for innovation and change - Ability to align daily work with company strategy and vision Managerial Knowledge: - High degree of personal and professional integrity, accountability and credibility Experience: - Prior experience in banking or auto finance preferred; Audit experience and background is preferred - 3+ years of Quality Coach/Quality Assurance/Quality Control function is preferred
