Training Manager - MNC Premium Cosmetics

• Deliver bi-annual training progress reports to HQ, analyzing regional performance trends and strategic insights to foster alignment between global objectives and local market execution.
• Act as a strategic feedback conduit for HQ-cascaded training tools, evaluating regional applicability and advocating for localized adaptations to address cultural, operational, or linguistic gaps.

• Jointly develop a region-specific education and training roadmap in collaboration with Retail, Marketing, and Commercial teams, integrating brand priorities, channel-specific needs, and performance targets.
• Establish transparent communication protocols and stakeholder engagement frameworks to ensure cross-functional alignment on training initiatives, timelines, and resource allocation.
• Optimize resource allocation by managing the annual training budget, prioritizing high-impact programs, and balancing global/local material procurement costs.

• Culturally adapt global training frameworks for brand/market/channel relevance, addressing time, budget, and infrastructure constraints while preserving core brand messaging.
• Curate and procure training resources, including:
• HQ-provided materials and incentives aligned with annual forecasting cycles.
• Ingredient samples, digital tools, or external vendor partnerships to enhance experiential learning.

• Develop localized training assets to fill critical gaps in HQ-provided content, ensuring cultural nuance and regional regulatory compliance.
• Deploy multichannel engagement strategies, leveraging offline (classroom, in-store coaching) and online platforms (webinars, e-learning modules) to standardize brand terminology, service protocols, and CX excellence across omnichannel touchpoints.
• Maintain dynamic communication channels (newsletters, portals, huddles) to keep brand ambassadors, distributors, and trainers informed of brand updates and practices.

• Orchestrate logistics coordination, from venue selection to travel planning, maximizing budget efficiency and participant engagement.
• Implement centralized inventory systems for training materials, overseeing distribution, storage, and tracking across regional hubs and external facilities.
• Generate post-training impact assessments, combining quantitative metrics (skill proficiency, sales uplift) and qualitative feedback to refine programs and propose agile iterations to the annual plan.
• Conduct rigorous outcome evaluations against KPIs (e.g., customer satisfaction scores, conversion rates) to validate ROI and inform commercial strategy adjustments.
• Execute ad-hoc projects as assigned, including pilot programs, crisis response training, or cross-departmental knowledge-sharing initiatives.

• Experience: 6-8 years of experience in a similar position at a regional level, coming from the cosmetics or FMCG Industry, preferably with some years of experience specifically in beauty and cosmetics.

• Education: Degree holder and/or have professional training credentials.

• Languages: Able to train and facilitate workshops in English and Mandarin.

• Competencies and Specific Knowledge required:

• Ability to travel about 35% of the time.

• Competitive annual salary
• Incentive package offering an additional 12% + 15% based on performance.
• Permanent role with long-term career growth opportunities.
• Engaging work environment in Shanghai with a focus on professional development.
• Comprehensive benefits package, including training and development resources.

Michael Page