Customer Service Specialist
Dover Corporation View all jobs
- Shanghai
- Permanent
- Full-time
- Manage and process the orders both for China and Singapore Customers.
- Prepare customs clearance documents for both China and Singapore export cargoes.
- Contribute to establish and implement efficient export processes and procedures with compliance to relevant laws and regulations.
- Obtain export licenses conforming to trade compliance requirements from local government authorities in daily export operations.
- HS code classification process and COO check implementation in daily operation.
- Daily forwarder/broker communication and management to maximize efficiency and avoid trade compliance risk.
- Forwarder billing statement, payment and invoice verification.
- Manage customer claim, find out solutions and coordinate reverse flows. Coordinate insurance company regarding the claims.
- Customs Handbook registration, amendment, reconciliation and close at Customs, with knowledge to avoid variance and customs risks.
- Support on customer/vendor RPS screening issues with sense of effective compliance screening
- Cooperate with finance to complete export collection
- Co-ordinate KPIs/metrics reporting relating to export transactions.
- Support internal and external audit related to Trade/Customs compliance.
- Provide professional expertise for other departments on the export request and business.
- Maintain and filing necessary records, files and reports.
- Timely to report issues
- Complete other assignment by managers.
- Education/Training Required: College degree or above ,major in international trade or logistics
- Work Experience Required: 3+ years working experience good experience on relevant logistics operation & distribution.
- Good reading, written and spoken English skill.
- Good knowledge on logistics flow
- Related SAP knowledge and experience.
- Positive attitude, team work and 'Can do' spirit.
- Good communication / influencing skills
- Strong analytical and simulation skills
- Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.)
- A great job, highly professional environment and friendly work culture
- Growth Opportunities within international environment
- Internal training and opportunity
- Passionate leader and good team work environment
- Supplementary medical insurance for employee and child
- Annual health check
- Employee Assistance Program
- Free shuttle bus
- Annual outing
- Recruitment Referral bonus
- Collaborative entrepreneurial spirit
- Winning through customers
- High ethical standards, openness and trust
- Expectations for results
- Respect and value people
Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at . To learn how you can protect yourself, review our .This position may be located in : APAC : China : Shanghai : ShanghaiSub Division: Supply Chain ChinaJob Requisition ID: 65481Job Function : Customer Service