Customer Service Specialist
Dover Corporation View all jobs
- Shanghai
- Permanent
- Full-time
- Manage and process the orders both for China and Singapore Customers.
- Prepare customs clearance documents for both China and Singapore export cargoes.
- Contribute to establish and implement efficient export processes and procedures with compliance to relevant laws and regulations.
- Obtain export licenses conforming to trade compliance requirements from local government authorities in daily export operations.
- HS code classification process and COO check implementation in daily operation.
- Daily forwarder/broker communication and management to maximize efficiency and avoid trade compliance risk.
- Forwarder billing statement, payment and invoice verification.
- Manage customer claim, find out solutions and coordinate reverse flows. Coordinate insurance company regarding the claims.
- Customs Handbook registration, amendment, reconciliation and close at Customs, with knowledge to avoid variance and customs risks.
- Support on customer/vendor RPS screening issues with sense of effective compliance screening
- Cooperate with finance to complete export collection
- Co-ordinate KPIs/metrics reporting relating to export transactions.
- Support internal and external audit related to Trade/Customs compliance.
- Provide professional expertise for other departments on the export request and business.
- Maintain and filing necessary records, files and reports.
- Timely to report issues
- Complete other assignment by managers.
- Education/Training Required: College degree or above ,major in international trade or logistics
- Work Experience Required: 3+ years working experience good experience on relevant logistics operation & distribution.
- Good reading, written and spoken English skill.
- Good knowledge on logistics flow
- Related SAP knowledge and experience.
- Positive attitude, team work and 'Can do' spirit.
- Good communication / influencing skills
- Strong analytical and simulation skills
- Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.)
- A great job, highly professional environment and friendly work culture
- Growth Opportunities within international environment
- Internal training and opportunity
- Passionate leader and good team work environment
- Supplementary medical insurance for employee and child
- Annual health check
- Employee Assistance Program
- Free shuttle bus
- Annual outing
- Recruitment Referral bonus
- Collaborative entrepreneurial spirit
- Winning through customers
- High ethical standards, openness and trust
- Expectations for results
- Respect and value people