Manager BFCR, Insurance (QA)

• Work closely with CDD and EDD Analysts and Quality Control (QC) to support Insurance Quality Assurance, ensuring high-quality customer CDD/EDD profiles in line with HSBC policies and standards across onboarding and periodic reviews; Share team management responsibilities with EDD & QC team manager
• Support the design and ongoing enhancement of the Quality Assurance operating model, ensuring consistent adoption of standards across all entity markets
• Provide governance and oversight of market CDD/EDD outcomes to drive consistent and satisfactory quality
• Co-work with EDD&QC team manager to provide management support to the team, i.e. case prioritization & coaching
• Conduct quality assurance and thematic reviews to confirm consistent application of CDD/EDD policies and procedures
• Perform sampling to assess the completeness, accuracy, and consistency of CDD/EDD data captured during onboarding, periodic reviews, and event-driven reviews
• Produce, track, and analyze sampling results; provide clear feedback and agree actions with relevant stakeholders in markets and ASP (e.g., CCO, Business Management, Front Office, CDD/EDD, BFCR, FCC, and Tax)
• Develop and deliver targeted training on key concepts and recurring issues in the CDD/EDD due diligence process (e.g., Source of Wealth, financial crime indicators, tax transparency, CRS, and FATCA)
• Partner with stakeholders across markets and ASP to provide guidance and clarification on CDD/EDD policy requirements and expected standards
• Support internal and external audits and second line of defence reviews relating to CDD/EDD, including coordinating responses and ensuring consistent implementation of agreed recommendations
• Identify opportunities to streamline CDD/EDD workflows and procedures to improve end-to-end efficiency and productivity
• Deliver ad hoc projects and initiatives as assigned

• Minimum 6–8 years’ experience in banking or insurance with relevant AML/KYC exposure (e.g., CDD, EDD, screening), including at least 5 years’ experience conducting quality reviews of client profiling (CDD/EDD) across customer types such as Individuals, Entities, Trusts, and Personal Investment Companies/Vehicles (PIC/PIV). Team management experience is an advantage.
• Strong knowledge and practical experience of KYC/AML regulations
• Candidates with strong Source of Wealth (SoW) validation experience for High-Net-Worth (HNW) customers and insurance product knowledge are preferred
• Ability to implement Operational Risk Management Framework, Group risk management policies and procedures
• Experienced in the risk management field, with a proven ability to support business growth while consistently applying robust risk management disciplines and controls.
• Strong data analytics skill
• Ability to deliver at pace with a strong focus on results, while managing multiple priorities
• Ability to handle crisis situations and make appropriate, timely decisions
• Proactive and business-oriented, with the ability to prioritise and manage conflicting demands; able to assess stakeholder needs to improve customer experience; resilient under pressure and able to provide best-in-class solutions
• Ability to work well under pressure with a high degree of accuracy
• Ability to execute and deliver project tasks within budget and timelines, with high-quality outputs
• Excellent interpersonal and customer service skills, with a customer-centric approach
• Proficient in English, Cantonese and Manderin
• Ability to build relationships and work collaboratively within WPB and across lines of business
• Able to work independently with minimal supervision
• Proficient in Microsoft Word, Excel, and PowerPoint

• Certification in AML/CFT-related courses will be an added advantage
• Experience with, or the ability to apply, RegTech and/or AI solutions will be an added advantage
• Proficiency in additional languages relevant to key markets will be an added advantage

HSBC