· Supervise and inspect the workof assigned room and/or public area attendants to ensure product qualitystandards are met and that optimum service is provided to hotel guestsaccording to hotel and company business objectives.· 监督和检查分配给客房和公共区域服务生的工作，按酒店和公司业务目标确保符合产品的质量标准，为酒店客人提供卓越的服务。· Supervise the implementation ofhousekeeping standards and procedures in relation to:· 监督客房部各项标准和工作程序的执行 ：o Bedroom serviceo 臥室服务o Bathroom serviceo 卫生间服务o Valet serviceo 洗衣服务o Cleaning serviceo 清洁服务o Linen maintenanceo 布巾维护· Recommended changes to thesestandards and training needs on an ongoing basis· 就这些标准和培训需求提供持续性的改进建议。· Maintain a current and thoroughknowledge of all housekeeping systems· 对客房部所有系统有完整的知识。· Open and close the shift andensure effective shift hand over· 负责管理接班和交班工作，以确保交接班过程的有效进行 。· Assist the executivehousekeeper in fulfilling their duties and oversee the operations of thehousekeeping department when the executive housekeeper is not on duty.· 协助行政管家工作，在管家未当班期间管理客房部运营工作。· Distribution and collection ofkeys· 分发和收集钥匙。· Management of all incoming andoutgoing calls· 管理所有的呼入和呼出电话。· Solve employee grievances· 解决员工受到的不公正待遇问题。· Perform Room allocations· 分配客房· Perform Room inspections· 检查客房· Prioritise arrival rooms· 排列抵店客人客房的优先顺序。· Liaise with Front Office forguest and hotel requirements· 配合前台满足酒店和客人的要求。· Ensure guest valet is processedand delivered in a timely manner· 确保及时为客人提供洗衣服务并送还。· Co-ordinate special projects(eg site rooms, vermin control, window and carpet cleaning, room inventories)· 协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。· Manage all special requestsmade by guests· 处理客人所有的特殊要求。· Ensure consistency within thedepartment· 确保部门内工作的一致性。· Management of lost property forthe hotel· 管理酒店的遗失财物。· Ensure you have completeknowledge of room types, layouts and facilities· 确保具有客房类型，设计和设施的全面知识。· Manage storage areas· 管理仓库· Maintain adequate stock levels· 保存充足的用品存货。· Complete stock takes asrequired· 按要求完成库存盘点工作。· Maintain stock levels· 维持存货水平· Conducts shift briefings toensure hotel activities and operational requirements are known· 进行交接班说明，确保了解酒店的工作和运营需求。· Works with Superior and HumanResources on manpower planning and management needs· 与上级领导和人力资源部一起进行人力规划和管理需求。· Works with Superior Director ofFinance in the preparation and management of the Department's budget.