o Oversee the Implementation of standards as detailed in the departmental standards and procedures manual.o 监督部门工作标准和程序手册中列出的各项规范的贯彻执行；o Adhere to opening and closing procedures.o 遵守开始营业和结束营业的程序;o Adhere to bill paying procedures .o 遵守规定的结账程序;o Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etco 有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动，每日特价，重点是推销某些产品等;o Personally meet and farewell a minimum of 80% of your customers.o 亲自迎送80%以上的客人;o Encourage and motivate staff to provide optimum service during all shifts.o 激励在岗员工为客人提供卓越的服务;· Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile.· 与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况;· Develop and implement Promotions Calendar for F&B products in restaurant .· 在餐厅制定和执行餐饮产品促销活动日历;· Manage special event concepts.· 特别活动的概念管理工作;· Anticipate market changes and review operations when necessary.· 善于预测市场的变化情况，并在必要时审评运营工作;· Conduct competitor analysis.· 对竞争对手进行分析;· Create positive publicity opportunities.· 创造良好的公众宣传机会;· Manage customer database and utilize effectively.· 管理顾客数据库并有效的加以使用;· Up-sell property facilities.· 推销酒店的设施;· Actively pursue cost saving measures.· 积极的实行节约成本的方法;· Recycle wherever possible.· 尽可能再利用能源;· Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific.· 在竞标过程中与销售经理密切合作争取新的客户；特别是餐饮部门的客户;· Manage wage and beverage cost .· 管理工资和饮料成本;· Forecasting .· 进行预测工作;· Stock control.· 有效的控制存货;· Analyze food and beverage statistics through point of sale system.· 通过销售点销售系统分析餐饮统计数据;· Works with Superior on manpower planning and management needs.· 和上级领导一起进行人力规划和管理需求;· Works with Superior in the preparation and management of the Department's budget.