Customer Support Specialist

Beijing
Permanent
Full-time

23 days ago

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to: Sales Support Manager - Customer Support__What we believe inAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.Your role and responsibilitiesResponsible for the whole contract management process including order intake, delivery and cash collection.The work model for the role is: onsiteThis role is contributing to the Distribution Solutions division in China.You will be mainly accountable for:

Assess the project risks and ensure to follow up Global/Local Division risk management policy. Lead the relevant stakeholders to identify significant risks in a project and define mitigation actions
Initiate risk review in GRR/LRR tool as risk management responsible to ensure getting the management decision before tendering
Ensure order intake following Global/Local Division’s policy accurately. Monitor and coordinate order design, production and shipment. Ensure delivery to the customer on time
Prepare shipment documents or export license for Custom declaration. Support business target achievement including sales revenues, account receivable collection and inventory reduction etc.

Qualifications for the role

Bachelor’s degree or above
Experience in international trade or contract management
Good knowledge in contract terms and conditions, financial knowledge, international trade and custom rules would be preferred.
SAP, MS office and BI will be plus.
Fluent English in both speaking and writing.
Excellent communication, cooperation and influencing skills when working with different customers.
Ability to handle complexity and work under pressure

What's in it for you?We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.BenefitsABB provides competitive benefits, ask us!More about us
ABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium-voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability™ enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low-voltage switchgear for the ANSI standard markets.We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe. #MyABBStoryBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit to learn more about the impact of our solutions across the globe.

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