Senior Customer Service Specialist

Beijing
Permanent
Full-time

1 day ago

Overview:We are looking for a Customer Service Specialist to support the full service order process. The role will be responsible for handling customer service requirements, maintaining positive business relationships, tracking service tickets, managing order booking and revenue billing in SAP, and ensuring the closed-loop management of service orders until full accounts receivable (AR) clearance. Responsibilities: * Support the entire service order process, proactively handle customers' service requirements, and maintain sound business relationships with customers.

Prepare service quotations, review and sign contracts with customers, and ensure the standardization of all related processes.
Track the progress of service tickets in SMAX, synchronize updates to customers and relevant internal process, and ensure the smooth advancement of services.
Complete new order booking and revenue billing in the SAP system and ensure the accuracy of all data entries.
Be responsible for the closed-loop management of service orders, follow up on the settlement of accounts receivable (AR), and see the process through to full AR clearance and order closure.
Other duties assigned.

Qualifications:A minimum bachelor’s degree in Business Administration or a related customer support field is required.Excellent communication skills are mandatory, with proficient oral and written English capabilities.Proficient in Microsoft Excel is required; mastery of the MS Office Suite (especially Excel, Word, and Outlook) is a must. Experience with SAP, CRM, and SFDC will be a significant plus.Must be service-oriented, with a high level of dedication, strong communication skills, and good teamwork spirit.At least 3 years of working experience in service/customer support is required; experience in the instrument industry is preferred.

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