This role centers around the development, validation, and deployment of diagnostic and automation tools designed to facilitate the deployment, upgrade, and maintenance of complex enterprise systems operating in mission-critical customer environments. The ideal candidate will have a strong Linux scripting background, hands-on experience with enterprise application ecosystems, and the ability to diagnose complex issues at customer deployment sites via remote sessions. He/she will work closely with engineering and support teams to identify problem patterns, implement mitigation scripts, and contribute lightweight fixes when appropriate. This position is instrumental in ensuring customer success and delivering exceptional post-sales support, helping to uphold our reputation for excellence and maintain a competitive edge. The successful candidate must embody a customer-first mindset, demonstrate technical agility, and possess a continuous improvement attitude to deliver timely and effective resolutions for high-impact technical issues. He/she should be a strong team player with exceptional problem-solving skills, excellent communication capabilities, and a demonstrated ability to work across functions under pressure. 1. Assist customers with the installation and upgrade of operating systems (primarily Linux) and related products, and resolve any issues encountered during the process. 2. Provide support for system-level configuration and troubleshooting, with a focus on Linux environments. 3. Configure backend system components, including databases, middleware, networks, and security policies. 4. Develop and maintain scripts for health checks, automated operations, and troubleshooting to improve system availability and operational efficiency. 5. Support product deployment and maintenance in containerized environments; familiarity with technologies such as Docker / Kubernetes is required. 6. Assist with the installation, upgrade, and maintenance of software on the Azure platform. 7. Respond promptly to customer technical issues, providing real-time support via remote tools such as WebEx when necessary.. 8. Collaborate closely with the development team to drive issue diagnosis, bug fixes, and product optimization. 9. Package and distribute installation kits, patches, scripts, and related documentation to customers and partners. 10. Write and maintain technical documentation and knowledge base articles to promote knowledge sharing and enhance customer self-service capabilities. 1. Bachelor's degree or above, preferably in Computer Science or related fields Proficient in Linux operating systems, with solid skills in system administration, performance tuning, and troubleshooting. Experience with common configuration management tools (e.g., Ansible, Chef, Puppet) is a plus. Experience with the Azure platform is a plus.
