Delivery, Manager
Alight
- China
- Permanent
- Full-time
- Expert knowledge on HR and/or payroll processes, practices and associated legislation.
- Understanding of the various inputs and outputs such as third party interfaces, timekeeping, tax filing/compliance, accounting, benefits, and other key areas that integrate with payroll.
- Knowledge of all types of benefit plan provisions, enrollments, QLEs, work life changes impacting benefits, survivor support, leave processing, LTD/STD, Life Insurance portability/conversion, EOI approvals, and first level appeals.
- Knowledge of employee lifecycle event processing (including but not limited to new hire, rehire, termination, retirement, age in processes, death and survivor enrollment)
- The ability to manage contractual SLA's, scope of services and internal KPI's.
- The ability to drive the effective and consistent usage of tools and systems within own team.
- Remains informed on the systems and tools available across Alight and how they enable the delivery of service excellence.
- The ability to use these tools and systems effectively and consistently.
- An understanding of the scope of services and Key Performance Indicators (KPIs) that apply to own role.
- A deep understanding of external, client and internal compliance requirements.
- Knows how to ensure compliance with business controls.
- The ability to follow customer service standards.
- The ability to apply relevant business controls and escalate compliance issues where they arise.
- The ability to provide proactive updates, follow-up on activities and inform others when work is completed.
- Understands end-to-end data flow and the interconnecting dependencies of Enterprise wide applications.
- Produces and oversees the plan related to lifecycle events.
- Effectively resolves compliance escalations
- Understands the commercial implications of Alight contracts and relationships with clients.
- Understand the contracts and related services, ensures adherence to scope of services being provided.
- Is able to offer commercially sound solutions for out of scope requests.
- Implements and ensures compliance with project management methodologies that enable successful delivery to time, budget and quality and to customer expectations.
- Role models the use of Alight tools and supports team to achieve project and team goals.
- The ability to set and clearly communicates priorities.
- Determine resource requirements and manages the schedule and deliverables of the team.
- Understand and apply SOC1 controls
- HRIS knowledge (Workday, SAP, or PeopleSoft knowledge preferred)
- BA/BS or equivalent combination of education & experience.
- 8-10 years’ relevant experience
- Excellent customer service skills
- Work well under pressure, have a professional demeanor, and strong communication skills (written and verbal).
- Effective negotiation skills
- Advanced Excel, PowerPoint, and Word skills
- Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
- Must have organizational skills, such as the ability to multi-task, set priorities and follow up in a timely manner
- Must be proficient in understanding the HRO lifecycle as well as Management software and tools.
- Excellent ability to demonstrate innovation and good judgment/ problem solving skills when making decisions. Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.
- Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback.
- Proven ability to analyze and improve work processes and policies.
- Decision making: Makes timely and difficult decisions, uses consensus when possible and communicates decisions to others. Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues.
- Financial analysis and budgetary skills.