Deskside Technician I

Stefanini

  • Shanghai
  • Permanent
  • Full-time
  • 1 month ago
Details:Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.What will you do?
  • Provide hardware/software support services to onsite client including break/fix
  • Diagnose end-user system failures and implement repair solutions by ticketing system Ivanti. Close 20 ticket Per day.
  • Diagnose printer and other peripheral devise failures and implement repair solutions
  • Troubleshoot network devices in order to ensure connectivity from the PC to the Network
  • Provide hardware/software support services to onsite client including break/fix
  • Implement virus detection and eradication procedures
What do you need to succeed?
  • 3+ years corporate desk side support experience with strong emphasis supporting Windows 10 and Windows 11
  • Experience troubleshooting and replacing hardware on Dell PCs
  • Experience using Active Directory
  • Experience supporting Microsoft Office 365
  • Experience troubleshooting wireless connectivity issues
  • Quality Customer Service skills
  • VPN experience.
  • Experience with Symantec productions including Endpoint Protection, Mcafee, SCCM, and RDP
What you"ll get
  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.
Why we"re different
  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making.
Take a look for yourselfHere's one of our own, talking about the culture, space and growth opportunities:Job RequirementsDetails:1. Education and Professional BackgroundAssociate degree or higher in a computer-related major (proof of degree from the China Higher Education Student Information and Career Center required)2. Work ExperienceOver 3 years of IT desktop support experience, with at least 1 year of experience working in foreign enterprises or multinational teams, familiar with enterprise-level IT operations processesProficient in using ITSM/Ticket systems (such as ServiceNow, Remedy), with complete ticket handling capabilities (logging, following up, escalating, closing).3. Technical Skills(1) Hardware SupportFamiliar with installation, debugging, and troubleshooting of enterprise hardware such as Dell laptops/desktops/workstations and Konica Minolta printers;Experience in operation and maintenance of AV equipment such as Polycom/Crestron conference systems and Clickshare projection systems.(2) Software and System SupportProficient in deploying, optimizing, and troubleshooting Windows 10/11 operating systems;Skilled in using office software such as Microsoft Teams and Office 365;Familiar with basic management of Windows AD (domain accounts, password policies, permission allocation).(3) Networking and Data Center BasicsAble to independently troubleshoot enterprise network issues;Basic operational skills for data center equipment (such as servers, switches, UPS).4. Soft SkillsCommunication skills: clear logic, ability to communicate technical information to non-technical users;Professionalism: able to interact professionally with users, clients, and suppliers;Service awareness: patient and detail-oriented, able to meet high service standards of enterprise users;Self-motivated, loyal, and passionate IT professionals who can work proactively without constant supervision;Experience working in a high-pressure corporate environment.#LI-CM1 #LI-ONSITEPay Range:Based on Experience

Stefanini