Head of Operations – China

• Lead and manage all business operations in China in line with board-approved strategies and resolutions.
• Develop and execute annual operating plans and capital investment strategies for the region.
• Translate the corporate vision into actionable operational goals, KPIs, and property-level initiatives.
• Design and oversee an effective organizational structure, governance model, and internal policies/SOPs.
• Champion innovation, digital integration, and sustainability across the operational landscape.

• Drive financial and operational performance across all China properties, including GOP, RevPAR, and guest satisfaction targets.
• Ensure adherence to Minor Hotels' brand standards and service quality benchmarks.
• Conduct regular property visits to monitor operational readiness and compliance.
• Oversee budgeting processes, cost controls, and capital expenditure approvals.
• Uphold rigorous health, hygiene, and safety protocols in line with local regulations and brand policies.

• Collaborate with development and JV teams to evaluate new project opportunities and market expansion strategies.
• Support property onboarding and pre-opening processes to ensure timely, on-brand launches.
• Partner with commercial leaders to tailor sales, marketing, revenue, and digital strategies to local market needs.
• Analyze white space opportunities and reposition underperforming assets where appropriate.

• Act as the primary operational liaison with joint venture partners, hotel owners, and the JV Board.
• Maintain high levels of engagement and trust with ownership groups, ensuring transparency and responsiveness.
• Provide strategic counsel on performance improvement, brand alignment, and conflict resolution.
• Engage proactively with local authorities and government agencies to ensure regulatory compliance and build goodwill.

• Recruit, develop, and lead senior operational talent across China, including GMs and support office teams (excluding board-appointed roles).
• Build a high-performance culture grounded in Minor's values-integrity, accountability, innovation, and guest obsession.
• Drive succession planning, talent development, and capability building across the organization.
• Promote inclusivity and cultural adaptability, balancing corporate expectations with local talent dynamics.

• Minimum 15 years' experience in hospitality operations, with at least 5 years in a senior multi-property leadership role in China or Greater China.
• Proven track record of managing diverse hotel portfolios with multiple brands and ownership structures.
• Demonstrated success in leading hotel openings, turnarounds, and commercial repositioning.
• Experience in joint venture or partnership governance models is highly preferred.
• Mandarin proficiency strongly preferred; fluency in English required.

• Strategic thinker with the ability to convert vision into results.
• Deep commercial understanding, including pricing, distribution, brand positioning, and owner ROI expectations.
• Strong financial literacy and capability to drive and interpret performance metrics.

• Politically and culturally astute, with proven ability to manage complex stakeholder landscapes.
• Confident communicator and negotiator with strong executive presence.

• Holistic understanding of hotel operations across Rooms, F&B, Engineering, Finance, HR, and Sales.
• Familiar with Chinese labor practices, consumer behavior, and digital ecosystems.
• Passionate about service excellence, operational innovation, and sustainable practices.

• Results-driven with a high level of ownership and accountability.
• Collaborative and empowering leadership style.
• High personal integrity and professionalism.

• Reports To: SVP Operations - Asia (direct), JV Board (functional)
• Direct Reports: Hotel General Managers, regional operations, and support teams in China (excluding board-appointed roles)
• Key Relationships: Commercial, Finance, HR, Technical Services, Development, JV partners, local authorities

Minor International