Customer Quality Engineer

Beijing
Permanent
Full-time

3 days ago

Responsible for customer quality issue solving as main contact window. According to customer requirement, provide the issue corrective action for customer timely, improve customer satisfaction.
Lead 0km issue analysis and goods return, coordinate function team to drive the improvement.
Lead warranty issue analysis, work with product engineer for warranty field improvement through solution optimization by design and process, reduce the warranty claim cost.
Involve new product trial and PPAP submission for customer according to the product development timing, follow the PPAP approval with customer.
Follow customer process on “CHANGE” requirement with launch team and customer.
In terms of customer issue on systematic failure, steer the quality improvement project with team.
To protect customer when quality issue happen, answer for the containment action.
Attend the layer audit internally, verify the correction action implemented and effective.

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