SOLUTION SUPPORT MANAGER

Shanghai
Permanent
Full-time

1 month ago

Belong. Believe. Be You. Belden.Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you'll participate in work that will challenge you and position you to excel. You'll collaborate with colleagues from around the world, gaining exposure to a broad base of expertise and perspectives.Together, we'll continue on a journey of innovation, creating a connected world and paving the way for automation. Join us and let's build the future.Job Summary:Lead Service Engineer Team to provide technical support to qualify solution landing and process technical requests from customers and internal peer departments. You will also guide our partners in architecting solutions, presenting compelling recommendations, and convincing prospective Hirschmann#s customers to implement our industry-leading open source solutions.You will make an impact in the following way:1.Be responsible for the technical service for Belden products and solutions in China and lead the service team professionally and disciplinarily2.Manage the day-to-day operations to achieve qualitative and quantitative targets at team/staff level and to maintain overall quality standards3.Support sales and solution consultants in the development and realization of technical solutions to meet customer requirements (e.g. PoC and solution verification)4.Conduct technical training plan making and delivery successfully for internal & external shareholders.5.Map high-level business problems onto technology solutionsWhat you will bring:Education - Bachelor's degree or above with major in telecom, computer science, automation technology, electrical engineering or related specialtiesMarkets - 7+ years of professional experience in customer support, service or after sales in networking system solutions, and at least 3 years in people manager role is requiredCustomers define our success - Customer service experienceLet's Write the Next 100 Years Together.
Join a global community striving to improve connectivity and security. The work we're doing puts our people on the front lines of impacting lives and shaping the future. Propel your story of innovation by helping Belden write the next chapter in ours. Shape your future at Belden.These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.

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