Manager of Global Operations Excellence

MOOV

  • Shanghai
  • Permanent
  • Full-time
  • 11 hours ago
  • Apply easily
The Manager of Global Operations Excellence is responsible for executing and leading improvement initiatives across quality, process, productivity, and automation. This role operates as a hands-on change agent, working closely with operations, IT, and functional teams to diagnose issues, design solutions, and deliver measurable improvements.The Manager plays a critical role in translating strategy into execution and ensuring improvements are embedded into day-to-day operations.Key Responsibilities1. Quality & Process Improvement
  • Lead process mapping, gap analysis, and root-cause analysis for operational issues.
  • Support the development, documentation, and rollout of SOPs and standard processes.
  • Monitor quality KPIs and support corrective and preventive actions.
  • Ensure process changes are adopted and sustained in operations.
2. Productivity & Automation Execution
  • Identify productivity improvement opportunities within operational workflows.
  • Lead automation initiatives such as RPA, workflow digitization, and system enhancements.
  • Partner with IT and operations teams to define requirements, test solutions, and support deployment.
  • Track and report productivity and quality gains from improvement initiatives.
3. Continuous Improvement Projects
  • Manage end-to-end improvement projects from problem definition through implementation.
  • Apply structured improvement methodologies to deliver tangible business results.
  • Facilitate workshops, problem-solving sessions, and cross-functional alignment.
  • Support pilots and scale successful solutions across regions or business units.
4. Performance Reporting & Governance
  • Develop and maintain performance dashboards and improvement tracking.
  • Prepare clear, data-driven updates for leadership on progress, risks, and outcomes.
  • Support governance routines and operational review cycles.
Qualifications & Experience
  • Bachelor's degree required.
  • 5-8 years of experience in logistics, supply chain, operations, or process improvement roles.
  • Hands-on experience with process improvement and automation initiatives.
  • Strong analytical, problem-solving, and project management skills.
  • Comfortable working cross-functionally and influencing without direct authority.
  • High attention to detail with a strong execution mindset.
  • Experience in global or multi-country environments preferred.
How to applyPlease send your CV to [ta.cn@moovlogistics.com]. We look forward to hearing from you.

The Benelux Chamber of Commerce in China