Customer Experience Management (CEM) DevOps Engineer
BASF
- Nanjing, Jiangsu
- Permanent
- Full-time
Digital Hub China in Nanjing attracts, grows, and develops passionate people who will meaningfully impact the digital future of BASF. Come join us and be a part of our digitalization journey.岗位宗旨Objectives
在 GDF/KA "数字业务解决方案中国团队 "中，您将负责通过数字产品/解决方案管理和推广客户体验：小程序、电子商务、营销自动化和本地市场平台。您需要就新需求和新变化与业务利益相关者和关键用户密切合作，确保服务质量和客户满意度。与我们的全球和本地开发团队一起，为巴斯夫中国、内部和外部客户设计、推广 "无缝客户体验之旅解决方案。
Within GDF/KA “Digital Business Solution China Team”, you will be responsible to manage and promote customer experiences via digital products / solutions: mini-program, e-commerce, marketing automation and local marketplace platform. You need to work closely with business stakeholders and key users on new demands and changes, ensuring service quality and customers satisfaction. Together with our global and local devops team to design, promote “Seamless Customer Experience Journey Solutions” to BASF China, internal and external customers主要职责Main Tasks
- 您将负责与内部业务用户接触，收集和整合中国业务需求/数字机遇，通过推广数字专业知识和解决方案提升客户体验。
- 您将负责与业务团队合作，评估现有业务流程和数字化解决方案，分析并提出优化建议，以提升中国数字化解决方案的整体水平和服务。
- 您有很强的商业直觉，能够捕捉客户需求并将其转化为结构化需求和解决方案建议。
- 您将能够以敏捷的方式进行咨询、正式确定用户故事并加以实施。
- 您将利用技术知识为业务部门提供（第三方）数字产品方面的支持，例如微信、CRM、电子商务.
- 通过预定义的部署流程，为业务部门实施变更提供支持
- 开展用户培训，向业务关键用户传授知识
- 分析、理解和利用现有解决方案，以最佳方式复制和进一步增强现有业务工作流程
- You will be responsible to engagement internal business users, collect & consolidate China business requirements / digital opportunities as an integral, to enhance customer experience via promoting digital expertise & solutions
- You will be responsible to collaborate with business team, to assess AsIs business process & digital solutions, analyze & propose optimization to enhance overall China digital solutions' landscape & offering.
- You have strong business instinct to capture and translate customer requirements into structured needs & solution proposal.
- You will be able to consult, formalize user stories and implement them in an agile approach
- You will support business on (third party) digital products with technical know-how e.g. Wechat, CRM, E-commerce
- You will support business on implemented changes via pre-defined deployment process
- You will conduct user training and transfer knowledge to business key users
- You will analyze, understand, and leverage the existing solution to best replicate and further enhance existing business workflows
- 至少完成过2个客户关系管理系统（如SFDC、SCRM）的实际执行和实施项目。
- 拥有客户移动体验方面的经验，了解中国 B2B 市场的关键接触点
- 至少有 3 年数字解决方案领域的工作经验，在业务参与方面有良好记录
- 具有敏捷工作方式和实施方法的经验
- 负责电子商务/营销系统实际开发的技术开发人员
- 掌握 Java、Spring Cloud、Spring Boot、Spring-Kafka、Vue3、Angular、RxJs、JavaScript、WXML、MongoDB、Elasticsearch、MySQL、SLB、Blob Storage、Docker 等方面的知识。
- 了解云和基础设施领域，包括但不限于应用网关、K8S、虚拟网络、安全组。
- 熟悉 Kafka、CPI 等中间件组件。
- 了解如何根据应用需求设计自定义对象、自定义字段、列表、页面布局、工作流、审批流程、验证规则、自定义选项卡、报告、Visualforce 页面、仪表板和电子邮件生成。
- 使用 Python（Hadoop、Spark、SuperSet）进行数据仓库和分析的技能
- 流利的英语技能
- At least 2 reference projects done showing on-hands execution & implementation experience on CRM systems like (SFDC, SCRM…)
- Experience on customer mobile experience and understand key touch points in China B2B Market
- At least 3 years of experience working in digital solution domain, proven records on business engagement
- Experiencing agile way of working and implementation approach
- Technical Developer for on-hands development in E-commerce / Marketing system
- Know-How in Java, Spring Cloud, Spring Boot, Spring-Kafka, Vue3， Angular, RxJs, JavaScript, WXML, MongoDB, Elasticsearch, MySQL, SLB, Blob Storage, Docker
- Know-How Cloud and infrastructure area include but not limited with Application gateway, K8S, Virtual network, security group.
- Familiar with middleware components like Kafka, CPI .
- Know-How in designing custom objects, custom fields, picklists, page layouts, workflow, approval processes, validation rules, custom tabs, reports, Visualforce pages, dashboards, and email generation according to application requirements
- Data warehousing and analytic skills with Python (Hadoop, Spark, SuperSet)
- Fluent English skills
在巴斯夫，我们为可持续发展的未来创造化学。我们将经济成就与环境保护和社会责任相结合。巴斯夫集团约有112,000名员工，为全球几乎所有国家、几乎所有行业的客户的成功做出了贡献。我们的业务组合包括六大板块：化工、材料、工业解决方案、表面技术、营养与护理以及农业解决方案。2023 年，巴斯夫的销售额达到 689 亿欧元。巴斯夫股票在法兰克福证券交易所（BAS）交易，在美国以美国存托凭证（BASFY）形式交易。更多信息，请访问 www.basf.com。Digital Hub China was founded in 2020 in Nanjing. As part of the Global Digital Hub Verbund, the hub is rapidly growing with a target of a three-digit number of employees in coming years. Focused on digitalization and innovative IT solutions to enhance BASF's IT portfolio and expertise in China, it brings an all-around capable team of digital talents to create solutions in the context of China's unique digital landscape to BASF. It also contributes to the smart manufacturing endeavors for the new mega project in Zhanjiang.
At BASF, we create chemistry for a sustainable future. We combine economic success with environmental protection and social responsibility. Around 112,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises six segments: Chemicals, Materials, Industrial Solutions, Surface Technologies, Nutrition & Care and Agricultural Solutions. BASF generated sales of €68.9 billion in 2023. BASF shares are traded on the stock exchange in Frankfurt (BAS) and as American Depositary Receipts (BASFY) in the United States. Further information at www.basf.com.BASF Asia-Pacific Service Center is based in Malaysia, we may reach you via Malaysia phone number.请时刻警惕任何可能的招聘欺诈行为！请注意，巴斯夫绝不会在任何情况下向候选人以任何形式收取任何费用。Stay alert for possible recruitment fraud!
This can include fake websites, fake job offers, or contact from a person falsely claiming to represent BASF.
Remember, neither BASF nor our representatives will ever request money from a job candidate.
If you suspect recruitment fraud and BASF is mentioned, first get in touch with at BASF.A unique total offer: you@BASFAt BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That's what we call you@BASF. Click here to learn more.A unique total offer: you@BASFAt BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That's what we call you@BASF. Click here to learn more.Working at BASF: We connect to create chemistryWe are proud of strong history of innovation, which has helped make us who we are today – the world's leading chemical company. Every day, our global team of over 120,000 individuals work together to turn visions for sustainable solutions into reality by connecting with one another and sharing our knowledge.The right people are crucial for our sustainable success. We aim to form the best team by bringing together people with unique backgrounds, experiences and points of view. Our differences make us stronger and more vibrant. And an open, creative and supportive work environment inspires us to achieve exceptional results.About BASFFind out what BASF has to offer as an employer and why you should join our team.Your applicationHere you find anything you need to know about your application and the application process.Contact usYou have questions about your application or on how to apply in Europe? The BASF Talent Acquisition Europe team is glad to assist you.Please note that we do not return paper applications including folders. Please submit copies only and no original documents.For BASF, diversity is one of the essential keys to business success and the well-being of our employees. We promote an inclusive culture that accepts the diversity of people, experiences and capabilities. By embracing talents and abilities of all kinds, we aim to boost creativity and motivation, and enhance our teams’ performance.Join the team and connect with more than 117,000 other minds.NANJING,CN,210000BASF Asia PacificDigitalizationExperienced224102ATS_TALEO_APAC