Customer Support Coordinator

• Plan and implement different sales tactics and business plan to grow the sales of service products, including but not limited to the service spare parts within assigned territories.
• Guarantee the achievement of inside sales targets to maximize company results in an omnichannel sale organization.
• Manage inbound activities, WeChat, Email and Telephone, delivering a unique selling experience while understanding their needs and offering the right solution to reach the customer's satisfaction.
• Support service sales on the field scheduling visits.
• Implement “nurture, expand, and land” sales strategy to improve service contracts connect rate, renew rate, warranty conversion rate.
• Accurate forecast and effective funnel management with CRM operation

• Spare parts sales order target
• Spare parts delivery target
• Timely and accurate reporting
• Customer experience

• 2-3 years of experience in telesales or another sales/customer service role
• Relevant working experience in the instrument industry is plus

• Excellent (phone) sales techniques and communication, interpersonal skills
• Friendly, patient affinity, strong sense of customer service
• Teamwork in sales-oriented environments
• Good English skill in writing and reading

• Ownership and proactive
• Self-motivated
• Well Planning & Delivery of Results
• Continuous learning and improvement

Oxford Instruments